Name: GlassHive
Price: 99 USD
Author: GlassHive

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Environmental Health and Safety (EHS)

Manufacturing Execution

Project Portfolio Management

Workflow

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Application Lifecycle Management (ALM)

Cloud Storage

Continuous Delivery

Converged Infrastructure

Custom Software Development Services

Data Catalog

Data Center Virtualization

Data Fabric

Fraud Detection

Function as a Service (FaaS)

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

Security Analytics

Software Composition Analysis (SCA)

Threat Intelligence

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Audience Engagement

Audio Editing

Blogging

Contact Management

Content Management

Creative Collaboration

Email Marketing

Marketing Automation

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales

Cloud Infrastructure Entitlement Management

Data-Centric Audit Protection (DCAP)

Security

Chiropractic

Revenue Cycle Management (RCM)

Simulation

Vertical-Specific

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### Marketing Automation
User sentiment regarding GlassHive's marketing automation capabilities appears to be generally positive. Users appreciate the ease of scheduling marketing efforts in advance and the visibility it provides into the sales and marketing process. However, some users have expressed concerns about the formatting challenges in creating email campaigns and the need for improvements in the email campaign editor. Despite these minor drawbacks, the majority of users find GlassHive's marketing automation tools intuitive and valuable for streamlining their marketing efforts.

### Sales Pipeline Management
User sentiment regarding GlassHive's sales pipeline management is generally positive, with users appreciating the platform's ability to streamline and automate sales processes. The visibility provided by the sales pipeline dashboards allows for easy tracking of leads and their progression through the sales cycle. Some users have highlighted the platform's effectiveness in organizing sales activities and providing valuable insights into sales performance on a weekly and monthly basis. However, there are also some suggestions for improvement, such as the need for more granular reporting in the sales dashboard and enhanced integration with other tools like ConnectWise for more comprehensive opportunity reporting. Despite some areas for enhancement, users overall find GlassHive's sales pipeline management to be a valuable asset in their sales and marketing efforts.

### Sales Enablement
Users generally appreciate GlassHive's sales enablement features for streamlining marketing and sales processes, especially for MSPs. However, some users have expressed concerns about the platform's usability, particularly in terms of efficiently accessing and working with marketing collateral. Suggestions for improvement include enhancing support resources, such as training materials and quicker response times, to maximize the platform's effectiveness in sales activities. Additionally, users have highlighted the need for more intuitive features, like the ability to use the ENTER key for quicker navigation and task completion within the platform.

### Lead Management
User feedback on GlassHive's lead management functionality varies, with some praising its ease of tracking leads while others express concerns about the accuracy of lead information provided. While some users find the platform intuitive and efficient for managing leads, others highlight issues with data quality, such as incorrect contact details and outdated company information. Suggestions for improvement include streamlining processes to reduce the number of clicks required for tasks like adding new leads and enhancing support resources for users seeking guidance on maximizing the platform's capabilities. Despite differing opinions, there is a consensus among users that GlassHive's lead management features have room for enhancement to better meet the diverse needs of its users.

### Contact Management
Users generally praise GlassHive's contact management capabilities, highlighting the ease of use and the ability to organize contacts efficiently. However, some users have expressed concerns about the accuracy of the contact information provided, such as incorrect phone numbers or outdated company details. Despite these challenges, users appreciate the unlimited contacts feature, easy setup process, and responsive customer support offered by GlassHive. Suggestions for improvement include enhancing the navigation experience by adding a feature to easily move between leads and incorporating more filter options for detailed list building. Additionally, users value the colorful and intuitive user interface that aids in organizing contacts based on specific sales types for targeted marketing efforts. GlassHive's continuous improvement in functionality and provision of sales and marketing automation tools are well-received, although users have requested enhancements such as better documentation for new features and automated list dialing capabilities.

### Prospecting Tools
Users also appreciate Honey's quick setup process, enabling them to effortlessly engage with clients and prospects through email marketing. The platform's ability to provide instant feedback on email campaigns and streamline drip marketing automation has garnered positive feedback from users. Additionally, the seamless integration with Connectwise for data transfer has been highlighted as a valuable feature by reviewers.

### Email Campaigns
User sentiment regarding GlassHive's email campaign capabilities appears to be mixed. While some users appreciate the intuitive nature of the platform and its ease of use in creating email templates and campaigns, others have highlighted limitations in features such as email creation and formatting. There are suggestions for improvements, such as enhancing the email campaign editor for easier image resizing and the addition of an events tracker. Despite some drawbacks, users acknowledge the platform's potential for simplifying marketing and sales processes, especially for MSPs.

### Customer Journeys
User feedback on GlassHive's customer journeys functionality varies greatly, with some praising its ease of use and others expressing challenges with efficiency and support. While some users find configuring automated drip marketing journeys simple and effective, others struggle with the limited library for sales and marketing materials. The need for more streamlined processes, quicker response times for support queries, and enhanced training resources is highlighted by reviewers. Additionally, users express a desire for more clarity and guidance on utilizing 1-to-1 interactions and email templates within the platform.

### Customer Support and Service
Users consistently highlight GlassHive's customer support as a standout feature, praising its responsiveness, knowledgeability, and overall helpfulness. The positive reviews emphasize the ease of reaching out to the support team and the prompt resolution of any issues or queries raised. Customers appreciate the personalized attention and the feeling of being valued that GlassHive's customer support team provides. This strong emphasis on customer service excellence sets GlassHive apart in the eyes of its users, creating a positive and supportive user experience that fosters loyalty and satisfaction.

GlassHive is a sales and marketing app specifically designed for IT service providers. According to the vendor, it aims to address the challenges faced by IT service providers in sales and marketing by providing a platform that offers visibility, automation, data management, and analytics. The product is suitable for businesses of all sizes, from small enterprises to large corporations, and caters to a range of professionals and industries including IT service providers, managed service providers (MSPs), IT consultants, IT solution providers, and technology resellers.

## Key Features
**Sales Features**: According to the vendor, GlassHive provides complete visibility over sales and marketing team activities. It automates sales follow-up and marketing plans and offers an intuitive email marketing management system with a simple email builder. The platform includes a large library of tried and tested MSP marketing content and enables automated tracking of activities from Outlook and other platforms. GlassHive also facilitates powerful bulk sales actions for efficient lead follow-up and seamless integration with favorite apps for easy migration. The vendor claims that its platform unity simplifies marketing relationships.

**Marketing Features**: The vendor states that GlassHive offers intuitive content creation features for IT marketing materials. It provides powerful automation and visibility features for marketing campaigns and includes an email builder for composing email campaigns. GlassHive offers a large library of marketing resources covering the full range of IT services. It automates activity tracking from Outlook and other platforms and enables bulk sales actions. The platform also seamlessly integrates with favorite apps and simplifies marketing relationships through platform unity.

**Manager Features**: According to the vendor, GlassHive equips managers with analytics and benchmarks from thousands of IT service providers. It provides complete visibility over sales and marketing activities and offers A/B testing for subject lines, layouts, and content. GlassHive includes centralized dashboards for quick goal planning and task management. It offers deep campaign analytics, including per-prospect activity tracking, and point-based lead qualifications for sales-readiness. The platform generates easy-to-read reports on sales and marketing activities and provides win-wires and lost opportunity reporting for team motivation and alignment.

**Agency Features**: The vendor claims that GlassHive provides complete visibility over sales and marketing activities for clients. It offers automatic branding and publishing of marketing collateral for clients and tracks individual campaign and collateral performance. GlassHive enables real insights into partner performance and MDF (Market Development Funds) ROI. It provides data-driven analysis of top-performing partners and offers assistance with partner sales and marketing efforts. The platform can execute campaigns on behalf of partners and supports sales engagements without compromising sales reps.

**Vendor Features**: According to the vendor, GlassHive offers direct placement into partner workflow environments. It allows unlimited scale sharing of marketing and sales assets with partners and provides automated on-demand performance data and co-op features. GlassHive supports co-branding of marketing collateral with partner colors and logo. The platform tracks partner usage and performance of shared resources and provides insights into partner performance and contribution of sales and marketing teams. GlassHive assists with partner sales and marketing efforts and can execute campaigns on behalf of partners.

Colorful and Intuitive UI: Users have consistently praised GlassHive for its colorful and intuitive user interface, making it easy to use and navigate. Many reviewers have found the UI to be visually appealing and appreciated how it enhances their overall experience with the software.

Improved Functionality: GlassHive has continuously improved in functionality over time, according to multiple users. This ongoing development has been well-received by customers who appreciate the software's commitment to enhancing its features and capabilities.

Effective Contact Organization: Numerous reviewers have highlighted GlassHive's effectiveness in organizing contacts under specific sales types. This feature allows for targeted marketing to different groups and verticals, enabling users to streamline their marketing efforts efficiently.

Slow support response times: Some users have mentioned that they have experienced slow support response times in the past. 

Inaccurate leads data: Several users have reported instances where the leads provided by GlassHive contained incorrect information, such as outdated contact details or companies that were no longer in business.

Lack of integrations: Users have expressed a desire for more integrations and tighter integrations with other platforms to enhance their workflow efficiency.

GlassHive has become an invaluable tool for MSPs, simplifying marketing and sales processes while providing a range of useful features. Users have found GlassHive to be easier to use and more efficient compared to other email marketing platforms like Hubspot. The platform's intuitive interface and self-explanatory design have significantly reduced workload and helped keep everything organized. Users especially appreciate the effectiveness of the Tasks feature, which allows them to track day-to-day work with ease.

Additionally, GlassHive's seamless integration with other systems makes deployment a breeze, saving users time and effort. The platform's great metrics and support have also garnered praise from users, with the knowledgeable and responsive customer support team consistently delivering quick and effective solutions to issues. The built-in content and customer journeys offered by GlassHive further streamline marketing efforts by eliminating the need to create materials from scratch. This central hub for marketing resources allows users to access content from various vendors in one convenient location.

GlassHive's pricing, functionality, and exceptional customer support have made it highly recommended among MSPs. Users find its onboarding process smooth, with ample support available throughout their journey. With GlassHive, users gain visibility into their sales and marketing processes, enabling them to schedule campaigns in advance and track performance week-to-week or month-to-month. The platform also holds teams accountable through daily task reminders. Regular updates from GlassHive demonstrate the company's commitment to continuous development and improving user experiences.

Furthermore, GlassHive proves essential for lead generation by easily ramping up new MSPs after the first campaign. Its user-friendly interface allows for effortless implementation and management without requiring technical expertise. Long-time users consider GlassHive the best CRM on the market due to its easy lead management, collaboration features, and effective marketing tools. Although there is potential for further workflow improvements, users find GlassHive efficient for everyday sales activities.

Overall, GlassHive provides MSPs with a comprehensive solution to simplify their marketing and sales processes, saving time, increasing efficiency, and improving overall customer experiences.

Basic

ExpressPigeon is an email marketing system for small to medium sized enterprises from a relatively new (2011) company with an emphasis on look and viewability across multiple devices (i.e. mobile-accessibility) and browser compatibility. Beyond this, ExpressPigeon supports A/B testing and segmentation, for optimization and personalization, and is extensible via its API. A free version is available for contacting up to 500 subscribers, and 50% discounts are offered to non-profits who sign up for an annual plan. Three monthly plans ranging from about $10 to $20 per month round out the pricing options.

ExpressPigeon

Starter

Team

Growth

Teamgate CRM

GlassHive

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

GlassHive

Overview

What is GlassHive?