TrustRadius Insights
GoSite provides an all-in-one solution for local service businesses to manage operations, improve online visibility, and streamline …
Overview
What is GoSite?
GoSite is a digital platform that helps small businesses to move from offline to online, and begin collaborating with their customers digitally. GoSite supports payments and invoicing, appointment scheduling, review management, and customer communication.
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What is GoSite?
GoSite is a digital platform that helps small businesses to move from offline to online, and begin collaborating with their customers digitally. GoSite supports payments and invoicing, appointment scheduling, review management, and customer communication.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
GoSite in 99 Seconds
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Product Details
- About
- Tech Details
What is GoSite?
GoSite is a digital platform that helps small businesses to move from offline to online, and begin collaborating with their customers digitally. GoSite supports payments and invoicing, appointment scheduling, review management, and customer communication.
- Payments - Send payment requests, invoices, and reminders with the tap of a button.
- Messenger - Connect business messaging to the popular channels your customers are already using—and answer them from one platform.
- Booking - Managing scheduling for the business with one-click booking that can be added to a website, Google, Facebook, popular apps, and maps.
- Reviews - Online reviews to stand out, build a business's online reputation, attract new customers, and strengthen the business's web presence so more customers can engage with it.
- Contact Hub - Save new contacts and access past booking data in one place. Sync Quickbooks, Outlook, and Google for a customer relationship management solution.
GoSite Video
Watch GoSite in 99 Seconds
GoSite Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
GoSite provides an all-in-one solution for local service businesses to manage operations, improve online visibility, and streamline workflow. Users have praised the platform's ease of use and time-saving capabilities. By using GoSite, managing online listings, ensuring accurate information, and responding to customer feedback has become effortless and less time-consuming.
The professional website design offered by GoSite has also been a major draw for users who no longer need to spend hours on website creation or upkeep. With unique design options offered by the platform, businesses can stand out among competitors while also offering online appointment scheduling and freeing up time spent on phone calls. Finally, GoSite's reporting metrics have been valuable for users to track online performance accurately and make data-driven decisions efficiently. Overall, users have found that GoSite solves a myriad of business problems efficiently with its all-encompassing suite of features, making it a valuable asset for local service businesses.
Convenient Management: Multiple users found GoSite's Placement tool to be a convenient way to manage their multiple business listings in one place, saving them countless hours of manual labor each month.
Intuitive Dashboard: Several reviewers appreciated GoSite's intuitive and user-friendly dashboard, which made it easy for them to manage all their reviews generated across various online channels. They also expressed excitement about generating more positive reviews for their organization using the service.
Helpful Customer Support: Many users were impressed with GoSite's customer support team, finding them responsive, helpful, and accommodating. Their account managers were highlighted as valuable resources for sharing what has worked best for other clients.
High Pricing: Some users have found the pricing of GoSite to be a bit expensive. While some were able to negotiate and get a fair price, others felt that it was too high for what they were getting.
Poor Customer Support: Several users have expressed disappointment with the lack of response from customer support and upper management. They feel that their issues are not being addressed and that the company is hiding behind service techs instead of taking responsibility.
Issues with Sales Misrepresentation: A few users had issues with sales misrepresenting the software and user permissions. This has caused confusion and frustration among users who feel that they were not given accurate information before making a purchase.
Users consistently recommend GoSite for reputation and listing management, emphasizing its suitability for organizations in this area. They advise reaching out to the company directly to assess compatibility with specific organizational needs. Users also note that GoSite offers ample flexibility for designing and maintaining a website, enabling customization to meet individual preferences. Furthermore, they suggest assigning one person the responsibility of gathering all necessary information during the account setup process to ensure efficiency and accuracy. Additionally, users propose addressing concerns about the Widget functionality and shortening the survey to enhance user experience.