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Gryphon Sales Performance Management is a valuable tool for organizations looking to track calls and comply with Do Not Call regulations. …
Overview
What is Gryphon Sales Performance Management?
Gryphon Networks offers their tele-sales intelligence application, the eponymous Gryphon Sales Intelligence, which offers cloud-based call recording and call guidance tools, real-time and on-demand salesperson performance metric tracking, and Gryphon's Sales Performance Dashboard for an overview of sales team performance.
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What is Gryphon Sales Performance Management?
Gryphon Networks offers their tele-sales intelligence application, the eponymous Gryphon Sales Intelligence, which offers cloud-based call recording and call guidance tools, real-time and on-demand salesperson performance metric tracking, and Gryphon's Sales Performance Dashboard for an overview of…
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Product Details
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- Integrations
- Competitors
- Tech Details
What is Gryphon Sales Performance Management?
Gryphon Networks allows companies to track and improve their team's sales efforts by capturing all call data and giving managers an easy way to view and analyze their team's call activity against specific goals and benchmarks.
The Gryphon system can integrate with all phone and CRM systems providing immediate call logging into both our real-time Sales Performance Dashboard and your CRM.
The Gryphon system can integrate with all phone and CRM systems providing immediate call logging into both our real-time Sales Performance Dashboard and your CRM.
Gryphon Sales Performance Management Features
- Supported: Real-time call performance reports
- Supported: Call logging in CRM
- Supported: Mobile Dialer
- Supported: TCPA Compliant Dialer
Gryphon Sales Performance Management Screenshots
Gryphon Sales Performance Management Integrations
- Salesforce Sales Cloud
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
Gryphon Sales Performance Management Competitors
Gryphon Sales Performance Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States, Canada, Mexico |
Gryphon Sales Performance Management Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 65% |
| Enterprises (more than 500 employees) | 25% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Gryphon Sales Performance Management is a valuable tool for organizations looking to track calls and comply with Do Not Call regulations. Users can easily monitor their call production and ensure they are giving their customers the service they deserve. The software provides real-time stats on call effectiveness, allowing users to see which types of sales leads are responding well to their pitch.
Managers can track productivity and assess each rep's phone skills, enabling them to identify which employees are making quality calls and those who require improvement. Users can disposition calls quickly, making it easy to monitor different types of calls made and how they are being handled.
Gryphon Sales Intelligence provides insight into the leads that are worth an organization's time and investment, helping them reach prospects more quickly. By focusing on solutions and providing feedback on conversation performance, Gryphon Sales Performance Management assists users in identifying areas where improvements can be made. Finally, the software offers a way for businesses to check in on their employees, guaranteeing that they are complying with DNC regulations while also making the necessary calls.
User-friendly Interface: Users have consistently praised the interface of Gryphon Sales Performance Management, with many stating that it is easy to navigate and use. Multiple reviewers have mentioned that they appreciate how well-organized and intuitive the platform is, which allows for simple navigation through team and individual calls.
Real-time Call Tracking: The real-time call count feature provided by Gryphon Sales Performance Management has been highly valued by users for monitoring and driving sales activity. Many reviewers have noted that this feature provides daily, weekly, and monthly reporting, allowing them to stay up-to-date with their progress on a regular basis.
Do Not Call (DNC) Compliance: Users find the ability to prospect without violating any DNC numbers to be a highly valued feature of Gryphon Sales Performance Management. Several reviewers have also appreciated the software's DNC call registry feature, which helps them know which prospects are on the DNC list and who to avoid reaching out to.
Difficult User Interface: Many users have complained about the software's user interface being complicated and difficult to navigate. Some users have found it challenging to find the information they need, while others have struggled with the various options and acronyms that they do not understand.
Technical Issues: A significant number of users reported experiencing technical issues with Gryphon Sales Performance Management software. For instance, some users reported that the program randomly stops working and then starts again, or they cannot press a number like their extension. Others dislike using their personal number and phone as it makes it difficult to remember all the numbers they called.
Lag Time Between Calls: Several reviewers mentioned frustrations with lag times between calls and data being reported in real-time. The delay caused difficulty tracking where each customer was at in their sales cycle, making it harder to make informed decisions on follow-ups.
Based on user reviews, users commonly recommend the following for Gryphon:
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Use Gryphon to track calls and assess call activity. Gryphon is considered helpful for tracking outbound calls and keeping employees accountable. It allows businesses to monitor call activity and evaluate their performance.
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Implement Gryphon to ensure compliance with state and federal regulations. Users recommend using Gryphon to avoid any compliance issues related to sales calls. It helps in adhering to do not call lists and maintaining confidentiality of company information.
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Improve user-friendliness for tracking live data and running reports in Gryphon. Some users suggest making Gryphon more user-friendly by enhancing features for tracking live data and generating reports. This would make it easier to access real-time information and analyze call metrics effectively.