Grypp

Grypp is a customer engagement technology platform designed for contact centers. According to the vendor, Grypp combines voice, visuals, and interaction to create a shared visual experience between agents and customers, enhancing customer interactions and driving sales. The product caters to businesses of all sizes, from small enterprises to large corporations. Grypp is utilized by a diverse range of professionals and industries, including contact center agents, sales operations and delivery teams, behavioral design teams, human capital consulting and transformation firms, the banking sector, consulting CEOs, global directors of sales operations, CSOs in EMEA, associate directors of global sales delivery, LATAM client transformation strategy teams, and global banking sector EVPs.

Combine voice, visuals, and interaction: Grypp integrates voice, visuals, and interaction to enable agents and customers to have a shared visual experience. It facilitates various processes such as upselling, onboarding, contract agreement, tech support, product configuration, demonstrations, and data capture.

Guided sale: Grypp empowers agents to visually guide customers through the sales process. Agents can showcase product features, compare products, and assist customers in making informed purchasing decisions. Customers can view the products, their specifications, ask questions, and receive real-time guidance from the agent.

Upselling: Grypp supports upselling by visually presenting additional products or services to customers during a call. Agents can showcase relevant upsell options, highlight their benefits, and guide customers in adding them to their purchase. Customers can compare the upsell options and make informed decisions.

Onboarding: Grypp assists in the onboarding process by visually guiding customers through the necessary steps. Agents can visually demonstrate how to set up and use a product or service, ensuring a smooth onboarding experience. Customers can follow the step-by-step instructions, engage with the agent, and ask questions when needed.

Contract agreement: Grypp simplifies the contract agreement process by visually presenting the contract terms and conditions. Agents can guide customers through the contract, emphasizing important clauses and addressing inquiries. Customers can visually review the contract details, provide consent, or seek clarifications.

Tech support: Grypp enhances tech support interactions by allowing agents to visually diagnose and troubleshoot issues. Agents can guide customers through troubleshooting steps, visually highlighting problem areas, and providing real-time assistance. Customers can follow the visual guidance, actively participate in the troubleshooting process, and receive effective support.

Product configuration: Grypp enables agents to visually assist customers in customizing products based on their preferences. Agents can showcase different product options, visually demonstrate their features, and guide customers in making personalized choices. Customers can visually compare the options, understand the impact of different configurations, and make well-informed decisions.

Demonstrations: Grypp facilitates product demonstrations by allowing agents to visually showcase product features and functionalities. Agents can highlight key features, demonstrate product usage, and address customer inquiries in real-time. Customers can witness the product in action, comprehend its capabilities, and make informed purchasing decisions.

Data capture: Grypp simplifies the data capture process by visually guiding customers through form filling and data entry. Agents can visually assist customers in accurately filling out forms, capturing necessary information, and ensuring data integrity. Customers can visually see the form fields, input data, and receive real-time guidance from the agent.

Document share: Grypp enables agents to visually share documents with customers during a call. Agents can showcase relevant documents, such as contracts, brochures, or user manuals, and guide customers through them. Customers can visually review the documents, ask questions, and provide feedback.