Overview
What is HGS Agent X?
HGS Agent X is a cloud-based contact center solution that helps businesses to solve critical contact center challenges, and deploy a scalable & flexible contact center ecosystem. HGS Agent X is presented as a comprehensive, customizable, cloud-based contact center solution…
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What is HGS Agent X?
HGS Agent X is a cloud-based contact center solution that helps businesses to solve critical contact center challenges, and deploy a scalable & flexible contact center ecosystem. HGS Agent X is presented as a comprehensive, customizable, cloud-based contact center solution enabling contact centers…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is HGS Agent X?
- increasing efficiencies by automating mundane agent tasks
- reducing agent task and talk time
- speeding up agent onboarding and self-learning
- providing agents with deeper customer insights to enrich customer interactions
- facilitating agent collaboration and idea generation
It is designed to help users resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of features.
- Simplified Customer 360 View
- Smarter Knowledge Management
- AI-Powered Agent Assist
- Real-Time Customer Insights
- Reporting and Analytics
Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in an outstanding customer experience.
HGS Agent X Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
HGS Agent X Competitors
HGS Agent X Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
