TrustRadius Insights
Customers have found that the MetaPack platform effectively solves their business problems by offering a range of key use cases. The …
Overview
What is Metapack?
Metapack, acquired and supported by Stamps.com since 2018, which has has since rebranded to Auctane, is a software solution that aims to enable global retailers & brands to provide a seamless and personalised delivery experience for their online shoppers.
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What is Metapack?
Metapack, acquired and supported by Stamps.com since 2018, which has has since rebranded to Auctane, is a software solution that aims to enable global retailers & brands to provide a seamless and personalised delivery experience for their online shoppers.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.metapack.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Tech Details
What is Metapack?
Metapack Video
Metapack Explainer
Metapack Integrations
Metapack Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Customers have found that the MetaPack platform effectively solves their business problems by offering a range of key use cases. The integration of API technology has streamlined the shipping process, enabling users to quickly access services and increase revenue. This has resulted in improved efficiency and customer satisfaction. In addition, MetaPack's API integration provides a complete solution for labeling and tracking packages, as well as accessing other useful functionalities. Users have also appreciated the ability to pass through customer references for tracking purposes via the FedEx website, which has enhanced the overall customer experience. Moreover, incorporating the Importer of Record function has expanded MetaPack's customer base and enabled support for a wider range of users. By acting as a bridge between the user, the carrier, and the customer, MetaPack fosters good relationships with carriers such as GLS Carrier Selection. The platform also offers various solutions in areas such as warehouse management, track and trace, returns, international expansion, intelligence, risk and fraud, and market expertise, providing users with comprehensive options to address their business needs.
Satisfactory Carrier Support: Users have consistently praised MetaPack for its satisfactory carrier management team support, with reviewers noting that change requests are handled effectively on the platform.
Significant Improvement Over Time: Many users have noticed a significant improvement in MetaPack's services over the past 12-24 months, indicating their commitment to enhancing their offerings and addressing customer needs.
Responsive and Understanding: Reviewers appreciate MetaPack's responsiveness and understanding of their products, as it has helped them onboard new customers smoothly onto the platform.
Outdated Core EDI Platform: Users have expressed frustration with MetaPack's insistence on using an outdated core EDI platform, which has been mentioned by several reviewers. This choice requires extensive and costly support for both MetaPack and DHL, leading to additional expenses and potential inefficiencies in the system.
Lack of Priority on Carriers' Urgency: Several users have complained about the lack of priority and focus on carriers' urgency to keep parcels moving on the network. This issue has been mentioned by multiple reviewers, highlighting a concern that needs to be addressed in order to improve overall efficiency and customer satisfaction.
Challenges in Finding Appropriate Support: Some users have found it challenging to find the best person to support them and their customers. Although the new case Portal has shown some improvement in this regard, there are still reviewers who have experienced difficulties in gathering information from various channels, resulting in confusion and delays in resolving issues.