Name: Metapack Explainer
Uploaded: 2021-11-30T10:43:54.000Z
Duration: 2 min 10 s
Description: Metapack Explainer

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Push Notifications

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Org Chart

Procurement

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Cybersecurity Consulting

Data Virtualization

Dynamic Application Security Testing (DAST)

Electronic Data Interchange (EDI)

Fraud Detection

HTML Editors

IT Service Management (ITSM)

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Password Management System

Relational Databases

Remote Monitoring and Management

Software Defined Networking (SDN)

Traffic Switching

Virtual Private Network (VPN)

Virtualization Management

Voice Recognition

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Landing Page

Marketing Automation

Marketing Resource Management

Mobile Marketing

Presentation

Social Login

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Auto Repair

Equation Editors

Insurance Agency Management

Legal Research

Library Management

OSS/BSS (Operations Support/Business Support)

Real Estate Property Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Linker Cloud

ShipStation

Auctane (Stamps.com, Inc)

ClickPost

Pirate Ship

Shippo

ShippingEasy

3G Pacejet Shipping

3GTMS, Inc.

ShipHawk

ShipHawk, Inc.

Shiprocket

EasyPost

Manhattan Active® Transportation Management

Blue Yonder Luminate Planning

Linnworks

Adobe Commerce

Microsoft Dynamics 365 Supply Chain Management

Customers have found that the MetaPack platform effectively solves their business problems by offering a range of key use cases. The integration of API technology has streamlined the shipping process, enabling users to quickly access services and increase revenue. This has resulted in improved efficiency and customer satisfaction. In addition, MetaPack's API integration provides a complete solution for labeling and tracking packages, as well as accessing other useful functionalities. Users have also appreciated the ability to pass through customer references for tracking purposes via the FedEx website, which has enhanced the overall customer experience. Moreover, incorporating the Importer of Record function has expanded MetaPack's customer base and enabled support for a wider range of users. By acting as a bridge between the user, the carrier, and the customer, MetaPack fosters good relationships with carriers such as GLS Carrier Selection. The platform also offers various solutions in areas such as warehouse management, track and trace, returns, international expansion, intelligence, risk and fraud, and market expertise, providing users with comprehensive options to address their business needs.

Satisfactory Carrier Support: Users have consistently praised MetaPack for its satisfactory carrier management team support, with reviewers noting that change requests are handled effectively on the platform.

Significant Improvement Over Time: Many users have noticed a significant improvement in MetaPack's services over the past 12-24 months, indicating their commitment to enhancing their offerings and addressing customer needs.

Responsive and Understanding: Reviewers appreciate MetaPack's responsiveness and understanding of their products, as it has helped them onboard new customers smoothly onto the platform.

Outdated Core EDI Platform: Users have expressed frustration with MetaPack's insistence on using an outdated core EDI platform, which has been mentioned by several reviewers. This choice requires extensive and costly support for both MetaPack and DHL, leading to additional expenses and potential inefficiencies in the system.

Lack of Priority on Carriers' Urgency: Several users have complained about the lack of priority and focus on carriers' urgency to keep parcels moving on the network. This issue has been mentioned by multiple reviewers, highlighting a concern that needs to be addressed in order to improve overall efficiency and customer satisfaction.

Challenges in Finding Appropriate Support: Some users have found it challenging to find the best person to support them and their customers. Although the new case Portal has shown some improvement in this regard, there are still reviewers who have experienced difficulties in gathering information from various channels, resulting in confusion and delays in resolving issues.

Metapack, acquired and supported by Stamps.com since 2018, which has has since rebranded to Auctane, is a software solution that aims to enable global retailers & brands to provide a seamless and personalised delivery experience for their online shoppers.

Starter

Bronze

Silver

Gold

Platinum

Webgility is a multichannel eCommerce software which provides automated accounting and inventory management. It is optimized for QuickBooks Desktop and NetSuite users who sell on multiple channels.

Advanced

Premium

Webgility

Metapack

Shipping

Metapack Explainer

Delivery Management Software for rapid ecommerce expansion.

Find out more: https://www.metapack.com/

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Shipping Software

Metapack

Overview

What is Metapack?