What users are saying about
50 Ratings
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Top Rated
580 Ratings
50 Ratings
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Score 8.3 out of 100

Microsoft Dynamics 365

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Top Rated
580 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

LeadSquared

LeadSquared offers end to end CRM functionalities at competitive pricing in the market and becomes an easy fit for most of the startups and companies in their growth phase. Having said that, some features are missing but they are on an roadmap and might surprise people out there with their evolving CRM.
Aniruddh Rathore | TrustRadius Reviewer

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

LeadSquared
9.0
Microsoft Dynamics 365
WYSIWYG email editor
LeadSquared
8.7
Microsoft Dynamics 365
Dynamic content
LeadSquared
8.6
Microsoft Dynamics 365
Ability to test dynamic content
LeadSquared
9.3
Microsoft Dynamics 365
Landing pages
LeadSquared
8.6
Microsoft Dynamics 365
A/B testing
LeadSquared
8.1
Microsoft Dynamics 365
Mobile optimization
LeadSquared
9.4
Microsoft Dynamics 365
Email deliverability reporting
LeadSquared
9.4
Microsoft Dynamics 365
List management
LeadSquared
9.4
Microsoft Dynamics 365
Triggered drip sequences
LeadSquared
9.4
Microsoft Dynamics 365

Lead Management

LeadSquared
8.6
Microsoft Dynamics 365
Lead nurturing
LeadSquared
10.0
Microsoft Dynamics 365
Lead scoring and grading
LeadSquared
10.0
Microsoft Dynamics 365
Data quality management
LeadSquared
5.1
Microsoft Dynamics 365
Automated sales alerts and tasks
LeadSquared
9.5
Microsoft Dynamics 365

Campaign Management

LeadSquared
5.4
Microsoft Dynamics 365
Calendaring
LeadSquared
2.1
Microsoft Dynamics 365
Event/webinar marketing
LeadSquared
8.8
Microsoft Dynamics 365

Social Media Marketing

LeadSquared
8.5
Microsoft Dynamics 365
Social sharing and campaigns
LeadSquared
8.7
Microsoft Dynamics 365
Social profile integration
LeadSquared
8.3
Microsoft Dynamics 365

Reporting & Analytics

LeadSquared
8.8
Microsoft Dynamics 365
Dashboards
LeadSquared
8.5
Microsoft Dynamics 365
Standard reports
LeadSquared
9.0
Microsoft Dynamics 365
Custom reports
LeadSquared
9.0
Microsoft Dynamics 365

Platform & Infrastructure

LeadSquared
8.8
Microsoft Dynamics 365
API
LeadSquared
8.9
Microsoft Dynamics 365
Role-based workflow & approvals
LeadSquared
8.8
Microsoft Dynamics 365
Customizability
LeadSquared
8.9
Microsoft Dynamics 365
Integration with Salesforce.com
LeadSquared
8.5
Microsoft Dynamics 365
Integration with Microsoft Dynamics CRM
LeadSquared
8.7
Microsoft Dynamics 365
Integration with SugarCRM
LeadSquared
8.6
Microsoft Dynamics 365

Sales Force Automation

LeadSquared
Microsoft Dynamics 365
7.9
Customer data management / contact management
LeadSquared
Microsoft Dynamics 365
8.5
Workflow management
LeadSquared
Microsoft Dynamics 365
7.7
Territory management
LeadSquared
Microsoft Dynamics 365
8.0
Opportunity management
LeadSquared
Microsoft Dynamics 365
8.5
Integration with email client (e.g., Outlook or Gmail)
LeadSquared
Microsoft Dynamics 365
7.8
Contract management
LeadSquared
Microsoft Dynamics 365
7.4
Quote & order management
LeadSquared
Microsoft Dynamics 365
7.5
Interaction tracking
LeadSquared
Microsoft Dynamics 365
7.9
Channel / partner relationship management
LeadSquared
Microsoft Dynamics 365
7.8

Customer Service & Support

LeadSquared
Microsoft Dynamics 365
8.2
Case management
LeadSquared
Microsoft Dynamics 365
8.5
Call center management
LeadSquared
Microsoft Dynamics 365
7.8
Help desk management
LeadSquared
Microsoft Dynamics 365
8.3

Marketing Automation

LeadSquared
Microsoft Dynamics 365
7.9
Lead management
LeadSquared
Microsoft Dynamics 365
8.2
Email marketing
LeadSquared
Microsoft Dynamics 365
7.7

CRM Project Management

LeadSquared
Microsoft Dynamics 365
7.9
Task management
LeadSquared
Microsoft Dynamics 365
7.8
Billing and invoicing management
LeadSquared
Microsoft Dynamics 365
8.0
Reporting
LeadSquared
Microsoft Dynamics 365
8.0

CRM Reporting & Analytics

LeadSquared
Microsoft Dynamics 365
8.0
Forecasting
LeadSquared
Microsoft Dynamics 365
7.7
Pipeline visualization
LeadSquared
Microsoft Dynamics 365
8.5
Customizable reports
LeadSquared
Microsoft Dynamics 365
7.7

Customization

LeadSquared
Microsoft Dynamics 365
8.1
Custom fields
LeadSquared
Microsoft Dynamics 365
8.2
Custom objects
LeadSquared
Microsoft Dynamics 365
8.0
Scripting environment
LeadSquared
Microsoft Dynamics 365
8.0
API for custom integration
LeadSquared
Microsoft Dynamics 365
8.0

Security

LeadSquared
Microsoft Dynamics 365
8.8
Single sign-on capability
LeadSquared
Microsoft Dynamics 365
8.9
Role-based user permissions
LeadSquared
Microsoft Dynamics 365
8.7

Social CRM

LeadSquared
Microsoft Dynamics 365
7.6
Social data
LeadSquared
Microsoft Dynamics 365
7.5
Social engagement
LeadSquared
Microsoft Dynamics 365
7.7

Integrations with 3rd-party Software

LeadSquared
Microsoft Dynamics 365
8.0
Marketing automation
LeadSquared
Microsoft Dynamics 365
8.1
Compensation management
LeadSquared
Microsoft Dynamics 365
7.9

Platform

LeadSquared
Microsoft Dynamics 365
7.4
Mobile access
LeadSquared
Microsoft Dynamics 365
7.4

Pros

LeadSquared

  • LeadSquared is doing a great job in providing a detailed dashboard of all the campaigns and these dashboards are very informative and easy to understand, like open rate, bounce rate, click rate, etc.
  • LeadSquared is great when it comes to 100% inbox delivery rate and I can say that this is one of the best features in it.
  • LeadSquared's user interface is very easy to understand and easy to use as well.
Asif Ismail | TrustRadius Reviewer

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Cons

LeadSquared

  • Some basic requirements for BFSI were not part of the initial product offered to us. We had to wait for some time to get it included in the product and had to work around with stop gap solutions.
  • Reports section can be better with more customization related to industry and direct link to data view.
Sanju Mathew George | TrustRadius Reviewer

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

LeadSquared

LeadSquared 8.8
Based on 9 answers
It is an excellent value for money solution and is fulfilling all our needs quite efficiently. They keep working on the product and each month sees an update allowing for a bug free experience and faster incorporation of newer tools. I see no reason why I would not like to renew the subscription for this fabulous product.
Suneet Singh Kochar | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Usability

LeadSquared

LeadSquared 8.2
Based on 2 answers
Having talked about all other things in detail in my previous responses, this question I feel is redundant but then I will highlight the points again- Easy to Use- Flexible- Robust System- Ever-evolving- Support & Service- Integrations with third party tools & technologies- LMS- Data Management & Reports- Landing Page Options
Aniruddh Rathore | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 8.9
Based on 8 answers
Things can always be better, but the recent improvements with the Unified Interface have improved both the mobile version and the web application. And effectively making D365 CE customization, formerly known as XRM, part of the Power Platform as a model-driven PowerApp says a lot about the focus for Microsoft. They've vastly modernized the interface for customizers even in the last six months, and with CRM data now being the Common Data Service, this only goes to show that Microsoft will continue to focus on D365 CE functionality and make more and more usability improvements. Microsoft only continues to connect D365 CE to other tools, obviously PowerApps but Flow, SharePoint, Office 365 Groups, OneNote, and Power BI as well, for example, making the tools even more powerful than they are alone. They become both easier to use and can make solving real business problems easier as well.
Anonymous | TrustRadius Reviewer

Support Rating

LeadSquared

LeadSquared 9.1
Based on 3 answers
Great to work with and also Easy to work withDo not just listen to the problem but provide upfront solutionsAlways available and are ready to support on holidaysConsiderate of user's knowledge and always ready to explain the smallest / dumbest doubt a user can askAlways available to help with the internal tasks as well like creating automations, drip creations etc
Aniruddh Rathore | TrustRadius Reviewer

Microsoft Dynamics 365

Microsoft Dynamics 365 10.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

Implementation Rating

LeadSquared

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Alternatives Considered

LeadSquared

I looked closely at Infusionsoft. While the nurturing/decision tree tool of Infusionsoft was far more sophisticated, the many negative reviews of Infusionsoft lead me to look elsewhere. Leadsquared had very positive reviews and aggressive pricing. It has less features, but the features they have were the ones I wanted to focus on.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Return on Investment

LeadSquared

  • Leads Management has become very easy.
  • Automated Lead Nurturing helps reduce a lot of manual work.
  • A lot of our time goes into creating custom reports. Making the reporting feature more flexible and robust will help in saving a lot of time and energy.
Navdeep Trivedi | TrustRadius Reviewer

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

LeadSquared

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$100*

* Per Account

LeadSquared Editions & Modules

Edition
Basic-Marketing Automation$1501
Standard-Marketing Automation$4002
Enterprise-Marketing Automation$1,2003
Lite - Sales +Mobile CRM$154
Pro - Sales +Mobile CRM$304
  1. per month (5,000 contacts)
  2. per month (25,000 contacts)
  3. per month (100,000 contacts)
  4. per month
Additional Pricing Details

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Microsoft Dynamics 365 Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

LeadSquared
9.0
Microsoft Dynamics 365
8.3

Likelihood to Renew

LeadSquared
8.8
Microsoft Dynamics 365
7.9

Usability

LeadSquared
8.2
Microsoft Dynamics 365
8.9

Support Rating

LeadSquared
9.1
Microsoft Dynamics 365
10.0

Online Training

LeadSquared
Microsoft Dynamics 365
7.5

Implementation Rating

LeadSquared
Microsoft Dynamics 365
9.2

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