Modjo

Modjo is a conversational intelligence platform that, according to the vendor, aims to enhance sales performance, optimize CRM data, and provide insights into customer interactions. The product is designed for businesses of various sizes, ranging from small and medium-sized enterprises (SMEs) to large corporations. It is used by sales teams, customer success teams, marketing teams, and product teams across different industries.

Key Features

Livenotes: The vendor claims that Livenotes harmonizes and optimizes the note-taking process for salespeople by automating the recording of key data in the CRM and simplifying note-taking for sales teams.

Modjo App: According to the vendor, the Modjo App provides a dedicated platform for team collaboration, gathering, analyzing, and broadcasting all customer interactions within the company. It also offers real-time insights into customer conversations.

Automated Call Summaries: The vendor states that the Automated Call Summaries feature utilizes AI-powered technology to automatically generate call summaries. It captures key moments and information from customer interactions, saving time and ensuring accurate call documentation.

CRM Integration: The vendor claims that Modjo seamlessly integrates with popular CRM systems, automatically recording and logging all customer interactions in the CRM. This integration provides hyper-accurate and up-to-date activity data for analysis and optimization.

Topic Analysis: According to the vendor, the Topic Analysis feature analyzes conversations to identify key topics and themes. It provides insights into customer needs, pain points, and preferences, helping sales teams align their messaging and strategies accordingly.

Coaching and Training: The vendor states that Modjo helps develop the skills of new recruits by replicating best practices. It provides a dynamic library of top-performing calls for training purposes and enables managers to provide real-time feedback to improve training sessions.

Collaboration and Information Sharing: According to the vendor, Modjo facilitates collaboration between teams by sharing field feedback in real-time. It provides a 360° view of all customer interactions for better information sharing and enables teams to share best practices and insights across the organization.

Analytics and Performance Tracking: The vendor claims that Modjo tracks and analyzes sales team performance metrics, providing data-driven insights for evaluating individual and team performance. It helps identify areas for improvement and replicate the methods of top performers.

Customer Journey Insights: According to the vendor, Modjo provides a comprehensive view of customer interactions and touchpoints. It helps marketing teams understand the customer journey and optimize campaigns, enabling data-driven decision-making based on real-time customer insights.