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Oneserve has proven to be a valuable solution for businesses by effectively managing their planning, management, and invoicing processes. …
Overview
What is Oneserve?
Oneserve is a British field service management solution built around features such as automated workflows, scheduling optimization, and supply chain management.
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What is Oneserve?
Oneserve is a British field service management solution built around features such as automated workflows, scheduling optimization, and supply chain management.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is Oneserve?
Oneserve provides users with tools to unite office teams with their field-based colleagues. With it, users can schedule jobs, record job progress, reorder parts and monitor performance, all in one system.
Oneserve is presented as simple to configure and intuitive, a flexible software suitable for organisations with 10 or more operatives. The vendor states they typically support organisations in Social Housing, Local Government, Utilities and Telecommunications.
Oneserve Features
- Supported: Field Service Management
- Supported: Job Management & Scheduling
- Supported: Mobile Workforce Management
- Supported: Parts & Stock Management
- Supported: Workflow Management
- Supported: Invoicing & Financing
- Supported: Reporting & Analytics
- Supported: Forms & Surveys
- Supported: Customer Updates & Engineer Tracking
Oneserve Competitors
Oneserve Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Oneserve has proven to be a valuable solution for businesses by effectively managing their planning, management, and invoicing processes. Users have praised the appointment management feature, which allows for seamless scheduling of tasks. The software's ease of use and customization options have made it accessible to staff at all levels, fostering quick adoption and efficient utilization. With its versatile nature, Oneserve can be tailored to meet the specific needs of individual organizations and different levels within them.
Although there may be limitations in terms of standard reporting capabilities, users have found workarounds such as exporting data from searches or investing in additional reporting packages. The helpdesk is responsive and provides prompt answers to queries, ensuring a smooth user experience. However, implementation of change requests may take some time. While Oneserve may not function as a CRM, it excels in operational tasks, significantly improving efficiencies in appointing and scheduling responsive works for in-house repairs teams.
Despite some challenges with obtaining comprehensive client overviews and loading jobs under specific clients rather than just work streams, the development roadmap shows promise for future improvements. The software's simplicity in terms of configuration and building on existing features has been commended by users. Moreover, exceptional customer service from a proactive account management team ensures that users receive the best possible support. Overall, Oneserve successfully addresses key business problems related to planning, management, and invoicing processes while offering customization options to cater to the unique needs of each organization.