Name: Oracle IT Service Management Suite
Rating: 1.5 (4 reviews)
Author: Oracle

Help Desk

Web and Video Conferencing

Customer Support

PHP Frameworks

Text Editors

Development

Admissions and Enrollment

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Corporate Performance Management (CPM)

Payment Facilitation

Visitor Management

Whistleblowing

Enterprise

Accounting

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Complex Event Processing

Data Pipeline

Data Virtualization

Database-as-a-Service (DBaaS)

Disk Cloning

Endpoint Security

Enterprise Service Bus

Extended Detection and Response (XDR)

Firewall

Fraud Detection

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

Interoperability

Network Performance Monitoring

Software Defined Networking (SDN)

Storage as a Service (STaaS)

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Email Marketing

Marketing Attribution

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Proposal

Sales Intelligence

Sales

Data-Centric Audit Protection (DCAP)

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Construction Accounting

Construction Takeoff and Estimating

Fleet Maintenance

Fleet Management

Insurance Policy Administration Systems

Online Fax

Population Health Management

Public Transportation

Telemedicine

Text Analysis

Vertical-Specific

large

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

BMC Helix ITSM (Remedy)

IT Service Management (ITSM)

Incident and problem management

ITSM asset management

Change management

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Configuration mangement

Asset management dashboard

Policy and contract enforcement

Change requests repository

Change calendar

Service-level management

BMC Helix ITSM (Remedy) BMC Remedy BMC Remedy Asset Management

BMC Software Inc.

medium

Cherwell Software was founded by the former CEO of FrontRage Solutions and is a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud.

Cherwell Service Management

Ivanti

small

IFS Assyst (formerly Axios Assyst, acquired by IFS March, 2021) is an ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).

IFS Assyst

Free

Standard

Premium

Jira Service Management

Jira Service Desk Jira Service Management

Atlassian

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

Ivanti Neurons for ITSM

FrontRange ITSM Heat Service Management Ivanti Neurons for ITSM Ivanti Service Manager (powered by Heat)

OpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise.

OpenText Service Manager

Hewlett Packard Enterprise (HPE) Service Manager

HP Service Manager Hewlett Packard Enterprise (HPE) Service Manager Micro Focus Service Manager OpenText Service Manager

OpenText

ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

Professional

ManageEngine ServiceDesk Plus

ManageEngine, A Div of Zoho Corporation Pvt Ltd

Top Rated 2023

SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.

SysAid

SysAid Technologies

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

TOPdesk

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

NinjaOne

Remote Monitoring and Management

Monitoring Tasks

Management Tasks

Remote monitoring

Network device monitoring

Patch Management

Policy-based automation

Activity Monitoring

Tech Cares 2022

Tech Cares 2023

Oracle ITSM suite for enterprises was a suite of tools for managing, tracking, and servicing IT based on the Siebel HelpDesk. The suite is now End of Life, Oracle no longer offers the suite for sale.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

Freshservice

Freshworks Inc

MSP - Pro

MSP - Power

MSP - Growth

IT Department - Professional

IT Department - Expert

IT Department - Master

Atera

Application Performance Management

Remote Access

Virtualization monitoring

IT Asset Discovery

Attended device access

Unattended device access

Mobile device access

Virtual device access

Multiple-display support

Multiple concurrent sessions

Oracle IT Service Management Suite

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

Likelihood to Recommend

Emerging technologies are disrupting old paradigms and
unleashing new opportunities. Oracle has embedded innovative technologies in
every aspect of our cloud, enabling companies to reimagine their businesses,
processes, and experiences. The world’s #1 database is now autonomous,
allowing enterprises to innovate at the speed of a startup. And Oracle is the leader and steward of Java, the world's #1 programming language and platform. Oracle provides essential elements for companies to pioneer
innovations and drive new business models. For example, applications based on artificial
intelligence (AI) can suggest the next best actions, automate answers, and
provide personalized service. Oracle embeds machine learning into several
management and security offerings to help monitor, troubleshoot, and predict
potential outages and security breaches. We enable automated but personalized
interactions across our applications via digital assistants—and we’ve
integrated AI into analytics to help discover hidden patterns. 

Oracle helps customers develop roadmaps, migrate to the
cloud, and take advantage of emerging technologies from any point: new cloud
deployments, on-premises environments, and hybrid implementations. Oracle’s
approach makes it easy for companies to get started in the cloud and even
easier to expand as business grows. 

Oracle is the #1 provider of business software, with a broad
portfolio of solutions for companies of all sizes.

Oracle

Streamlining ticketing and service restoration processes

Prioritize tickets to ensure most urgent are tackled first

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Impact assessment and automated fixes for common problems

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Users subscribe to notifications for ticket updates

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

Managing all IT assets and enforcing policy rules

Database for tracking and reporting all business assets

Dashboard showing organization's software portfolio

Ensuring that requesters have eligibility before fullfullment

Ensuring standardized processes for making changes to IT infrastructure

Single repository of all planned changes and releases

Calendar showing change schedule to stakeholders

Process for negotiating agreements regarding service level expectations, and ensuring these are met

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Difficult to find

Search function

Easy to collaborate

Operating Systems	Unspecified
Mobile Application	No

Oracle IT Service Management Suite

Overview

What is Oracle IT Service Management Suite?

Oracle Review (RightNow)

Awards

Pricing

Oracle IT Service Management Suite

What is Oracle IT Service Management Suite?

Entry-level set up fee?

Offerings

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Alternatives Pricing

Freshservice

What is Freshservice?

Atera

What is Atera?

Product Details

What is Oracle IT Service Management Suite?

Oracle IT Service Management Suite Technical Details

Comparisons

Compare with

BMC Helix ITSM (Remedy)

Cherwell Service Management

IFS Assyst

Jira Service Management

Ivanti Neurons for ITSM

OpenText Service Manager

ManageEngine ServiceDesk Plus

SysAid

TOPdesk

NinjaOne

Reviews and Ratings

Reviews

No reviews found