TrustRadius Insights
Users have found PatientPop to be a valuable tool for managing their websites and improving their online presence. By utilizing the …
Starting at $700 per month
View PricingOverview
What is PatientPop?
PatientPop in Santa Monica offers a medical office growth management platform, featuring patient management features (scheduling, appointment reminders, and patient satisfaction data collection), marketing automation and web presence, and other growth oriented features.
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Reviewer Pros & Cons
Pricing
Foundation
$700.00
Cloud
per month
Plus
$850.00
Cloud
per month
Pro
$900.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is PatientPop?
PatientPop Video
full video for Then vs. Now
PatientPop Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(7)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users have found PatientPop to be a valuable tool for managing their websites and improving their online presence. By utilizing the features and suggestions provided by PatientPop, users have been able to attract new patients and increase the flow of patients in their offices. The platform offers webinars and guidance on implementing effective marketing strategies, helping users grow their businesses.
While many users have reported positive experiences with PatientPop, there have been some challenges encountered. Some users have faced difficulties with the multiple provider feature, as well as issues regarding SEO tracking and online scheduling. Despite an increase in potential new patients reaching out, conversion has been a struggle for some users due to insurance acceptance and unclear online scheduling systems.
The website redesign process has been described as messy by some users, with pages and images being left out without any notification. However, despite these challenges, users still subscribe to PatientPop in order to optimize their web presence and increase web traffic.
There have been mixed experiences with the sales and onboarding teams, with some users expressing dissatisfaction with the communication and follow-through. Additionally, there have been complaints about the limited SEO and reputation management services offered by PatientPop. Users have also faced difficulties when trying to cancel their subscriptions or dealing with unauthorized charges on their credit cards.
Some users have raised concerns about the website design and lack of support from PatientPop. Getting access to support and obtaining a copy of the contract has also proven challenging for some users. Furthermore, inclusion of a non-working Google number has caused confusion for customers and the owner of that number.
Overall, the experience with PatientPop varies among users. While some are satisfied with the service and support provided, others feel dissatisfied due to various issues encountered during their usage of the platform.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
November 07, 2022
Caveat Emptor - don't waste your time or money
Score 1 out of 10
Vetted Review
Verified User
We subscribed to PatientPop to optimize our web presence for out new Aesthetics business. We sought to increase our results on searches pertaining to our practice and increase web traffic. Pros: Everyone is super nice when you are signing up and the promises are legion.CONS: None of it is true. Communication ends immediately at onboarding. The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now. DO NOT USE! These people are great at selling their product but do NOT provide any significant service.
- We've lost 3 years of internet presence
- We've lost the return to market after COVID
- We've lost the time, money and effort needed to deal with PatientPop
Mangomint is much better! And we do our own SEO now.
Yes
No
There was not a single event after the credit card was processed in which PatientPop treated me or our team as though our business (with them or in general) mattered.