Overview
What is Plunet?
Plunet develops and distributes their eponymous translation management software for the language industry. With Plunet BusinessManager, the user can manage a workflow from client requests to quote, order, job and invoice management to reporting. Extensions for interpretation and quality management…
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Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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Plunet Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Mac |
Mobile Application | No |
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Plunet serves as a valuable Business Manager Tool for users, addressing various business problems and streamlining daily operations. Users appreciate the ability to handle key tasks such as PO order creation, job assignment, and maintaining language-specific price lists, invoices, and status reports all within one platform. By centralizing these activities, Plunet simplifies project management and allows users to monitor their entire business efficiently. The platform provides comprehensive information on each assigned project, including project type, language combinations, word count, deadlines, and payment details. This level of detail enables users to stay organized and effectively track their projects and costs using Plunet. Additionally, vendors benefit from using Plunet as it offers features like managing quotes, work progress, and invoices in one location. This capability facilitates seamless communication between vendors and customers while consolidating translation and project management business processes. Furthermore, Plunet eliminates the need for separate FTP for file transfers and separate email systems for invoicing, streamlining workflows and reducing reliance on email communication.
Valuable Project Management Tool: Many users have found Plunet to be a valuable tool for managing translation projects. It has significantly eased and accelerated their daily tasks, making them more transparent.
Feature-Rich and Customizable: Users appreciate that Plunet is a feature-rich product that can be customized according to different workflows in the localization process. This flexibility allows them to adapt the tool to their specific needs, enhancing efficiency.
Centralized Access and Monitoring: Users have valued having all invoices and project-related information accessible in one place through Plunet. This centralized system provides easy access and monitoring of work being done on their account, streamlining their workflow.
Inconsistent Customer Support: Some users have experienced inconsistency in the quality of customer service provided by Plunet. They have reported receiving prompt replies on some occasions, but having to wait for months on others. This lack of consistency can be frustrating and hinder their workflow.
Lack of Training on Basics: Users suggest that Plunet should offer training not only on the modules they sell separately, but also on the basics of using the software. They believe that providing training on fundamental functionalities would greatly benefit new users who are unfamiliar with the software, helping them navigate through it more efficiently.
Confusing Layout and Non-Intuitive Buttons: The layout of Plunet has been described as confusing by some users. Even after using the software for a few weeks as a client, they still struggle to find and approve invoices due to non-intuitive button names. This confusion has led to accidental creation of new requests instead of approving existing quotes, causing frustration and inefficiencies in their workflow.