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Routee has been instrumental in solving business problems across industries. For instance, insurance companies have found the platform …
Overview
What is Routee?
Routee is a comprehensive and easy-to-use unified communication software designed to simplify the process of sending messages, reducing communication costs and increasing customer engagement. It offers businesses of all sizes with cloud-based omnichannel communication capabilities that allow them to...
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What is Routee?
Routee is a CPaaS for mobile marketing and related purposes, powered by AMD Telecom.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.routee.net/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Routee Demo
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Product Details
- About
- Tech Details
What is Routee?
Routee is a comprehensive and easy-to-use unified communication software designed to simplify the process of sending messages, reducing communication costs and increasing customer engagement. It offers businesses of all sizes with cloud-based omnichannel communication capabilities that allow them to reach customers with ease, regardless of location or device. With Routee's features such as email, text SMS, two-way SMS, IVR and click-to-call, communicating with clients has never been more straightforward.
One exciting feature about Routee is its real-time reporting capability which enables users to track their customers' behavior in regards to received messages by providing detailed analysis on read messages, conversion rates per channel and even tracking locations for targeted marketing purposes. The platform provides API documentation which helps developers integrate the software into existing business systems quickly. What's great about Routee is that it charges based only on the volume of emails sent while giving access to all PRO email features from the first email without extra fees; this makes it perfect for small and large companies alike that are looking to scale up their communications operations.
Routee Video
Meet Routee, the company that has been helping businesses communicate with their customers with omni-channel services for over 20 years through its fully functional platform.
Your business can access and use the vast experience Routee has developed over the past two decades. ...
Show More Routee Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Routee has been instrumental in solving business problems across industries. For instance, insurance companies have found the platform useful in reminding customers about contract expiration dates, which has improved customer retention rates. The service has also enabled users to send automated SMS messages and deliver products reliably and efficiently.
Users appreciate the competitively priced and reliable nature of Routee's services, making digital marketing efforts more convenient, effective, and straightforward. The platform's excellent customer service has been praised by satisfied users who have seen their businesses grow with its help. However, some users have faced challenges activating their accounts or delays in support ticket responses. Despite this, most users overall report positive experiences with minimal or no problems, recommending Routee to others. There have been a few instances where user accounts were closed unexpectedly, causing frustration due to loss of data access. Nevertheless, Routee has proven to be easy to use with an interface that offers control over messaging and is highly recommended by satisfied customers.
Easy to use: Reviewers have consistently found Routee easy to use, allowing for smooth and efficient communication methods. Multiple users have appreciated the platform's user-friendly interface, making it simple to navigate even for non-technical individuals.
Reliable and affordable: Many customers have praised Routee's reliability, providing a trustworthy service for businesses of all sizes. Additionally, reviewers have noted that the pricing is competitive in comparison to other SMS services available.
Variety of features: The variety of features available on Routee has been beneficial for small and large businesses alike. Customers appreciate the option to send messages to multiple people at once and customize sender ID with their business name. Moreover, pre-made messages and full delivery reports make it easier for users to keep track of communication history.
Issues with Payments: Users have reported that they paid for services, but the payment did not register on Routee. This has led some to question the legitimacy of the website and consider it a scam.
UI Navigation Issues: Some users have found that navigating Routee's UI can be challenging due to its text-heavy and complex menu.
Poor Customer Service: Many users have had negative experiences with customer service, reporting unhelpful attitudes and poor assistance in resolving issues.