What users are saying about
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Top Rated
116 Ratings
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Top Rated
472 Ratings

SAP Commerce Cloud

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Top Rated
116 Ratings
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Score 8.2 out of 100

Shopify

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Top Rated
472 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • SAP Commerce Cloud ranks higher in 3 feature sets: Online Shopping Cart, Online Payment System, eCommerce Business Management
  • Shopify ranks higher in 2 feature sets: Online Storefront, eCommerce Marketing

Online Storefront

8.1

SAP Commerce Cloud

81%
8.2

Shopify

82%
SAP Commerce Cloud ranks higher in 5/9 features

Product catalog & listings

8.5
85%
37 Ratings
8.4
84%
130 Ratings

Product management

8.5
85%
38 Ratings
8.6
86%
128 Ratings

Bulk product upload

8.3
83%
38 Ratings
7.8
78%
111 Ratings

Branding

7.8
78%
37 Ratings
8.2
82%
129 Ratings

Mobile storefront

7.1
71%
36 Ratings
8.6
86%
126 Ratings

Product variations

8.9
89%
38 Ratings
8.0
80%
122 Ratings

Website integration

8.8
88%
38 Ratings
8.4
84%
123 Ratings

Visual customization

7.8
78%
36 Ratings
7.5
75%
128 Ratings

CMS

7.4
74%
37 Ratings
7.9
79%
105 Ratings

Online Shopping Cart

9.1

SAP Commerce Cloud

91%
8.3

Shopify

83%
SAP Commerce Cloud ranks higher in 2/2 features

Abandoned cart recovery

9.5
95%
15 Ratings
8.0
80%
115 Ratings

Checkout user experience

8.6
86%
36 Ratings
8.6
86%
122 Ratings

Online Payment System

9.2

SAP Commerce Cloud

92%
8.9

Shopify

89%
SAP Commerce Cloud ranks higher in 1/1 features

eCommerce security

9.2
92%
33 Ratings
8.9
89%
126 Ratings

eCommerce Marketing

7.8

SAP Commerce Cloud

78%
8.1

Shopify

81%
Shopify ranks higher in 2/3 features

Promotions & discounts

9.0
90%
37 Ratings
8.1
81%
124 Ratings

Personalized recommendations

7.1
71%
35 Ratings
8.4
84%
32 Ratings

SEO

7.3
73%
33 Ratings
7.9
79%
120 Ratings

eCommerce Business Management

8.4

SAP Commerce Cloud

84%
7.7

Shopify

77%
SAP Commerce Cloud ranks higher in 3/5 features

Multi-site management

9.3
93%
37 Ratings
6.7
67%
19 Ratings

Order processing

9.1
91%
37 Ratings
8.3
83%
127 Ratings

Inventory management

8.2
82%
33 Ratings
8.4
84%
126 Ratings

Shipping

7.9
79%
35 Ratings
8.1
81%
119 Ratings

Custom functionality

7.6
76%
38 Ratings
7.2
72%
119 Ratings

Attribute Ratings

  • SAP Commerce Cloud is rated higher in 1 area: Likelihood to Renew
  • Shopify is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating

Likelihood to Recommend

8.4

SAP Commerce Cloud

84%
43 Ratings
8.8

Shopify

88%
143 Ratings

Likelihood to Renew

10.0

SAP Commerce Cloud

100%
1 Rating
9.2

Shopify

92%
15 Ratings

Usability

9.0

SAP Commerce Cloud

90%
2 Ratings
10.0

Shopify

100%
3 Ratings

Availability

SAP Commerce Cloud

N/A
0 Ratings
10.0

Shopify

100%
2 Ratings

Support Rating

9.6

SAP Commerce Cloud

96%
6 Ratings
10.0

Shopify

100%
4 Ratings

Implementation Rating

8.0

SAP Commerce Cloud

80%
2 Ratings
10.0

Shopify

100%
2 Ratings

Product Scalability

7.7

SAP Commerce Cloud

77%
21 Ratings

Shopify

N/A
0 Ratings

Likelihood to Recommend

SAP Commerce Cloud

  • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
  • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
  • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
  • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
Anonymous | TrustRadius Reviewer

Shopify

Shopify is a great platform for SMEs who want to launch an e-commerce store without wanting to spend a lot of money. It's pretty easy to set up and launch a website and does not require any hardcore coding [over-riding the need for] hiring a developer. Moreover, integrating with social media platforms such as Facebook and Instagram is also pretty easy and straight forward which makes it even better. However, if an organization is looking forward to customizing it completely according to their needs, they would have to get Shopify's Advance subscription which is $79 per month which could be a bit high for a small and medium enterprise.
Muhammad Waleed | TrustRadius Reviewer

Pros

SAP Commerce Cloud

  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
Anonymous | TrustRadius Reviewer

Shopify

  • It is definitely easy to set up and get going. This does not take a lot of work or effort on the user end, especially if using templates.
  • Low code platform. You can. make customizations without code.
  • The integrations are diverse and increase functionality.
Anonymous | TrustRadius Reviewer

Cons

SAP Commerce Cloud

  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Carter Lathrop | TrustRadius Reviewer

Shopify

  • The main drawback that I am facing in Shopify for a long time is that their sales analytics system is not up to mark. As I am using Shopify to run different stores for my organization it does not get updated after-sales and does not provide the right analytics about the product strength and number of sales.
  • Secondly, Shopify has different apps which are best to run the store on max strength but they are very much costly like inventory management, generating multiple discount codes, and more robust customizable editing.
Bart Kogan | TrustRadius Reviewer

Pricing Details

SAP Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP Commerce Cloud Editions & Modules

Additional Pricing Details

Shopify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$29 per month

Shopify Editions & Modules

Edition
Shopify Lite$91
Basic Shopify$291
Shopify$791
Advanced Shopify$2991
Shopify Plus$2,0001
  1. per month
Additional Pricing Details

Likelihood to Renew

SAP Commerce Cloud

SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers | TrustRadius Reviewer

Shopify

Shopify 9.2
Based on 15 answers
Nothing we have used in the past or have seen thus far even comes close to offering what we get with Shopify Plus, especially for the price. You cannot even come close to getting what we are getting at the price we pay. We are beyond thrilled and Shopify Plus meets and exceeds all of our needs and expectations. We love it!
Anonymous | TrustRadius Reviewer

Usability

SAP Commerce Cloud

SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 3 answers
I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface
Anonymous | TrustRadius Reviewer

Support Rating

SAP Commerce Cloud

SAP Commerce Cloud 9.6
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 4 answers
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones | TrustRadius Reviewer

Implementation Rating

SAP Commerce Cloud

SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 2 answers
Just start now and make the switch, the sooner the better. You will love it and it is really a simple process
Anonymous | TrustRadius Reviewer

Alternatives Considered

SAP Commerce Cloud

This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
Sumit Bisht | TrustRadius Reviewer

Shopify

The old platform that I used could not help us to meet our requirements. It was not helping us properly, then I got to know about Shopify and started using it. After 1 month [of] usage of Shopify we could understand that this is the best platform [for E-commerce] to make better sales and goodwill. Shopify helped us to get a proper idea of the analytics of the website. Shopify [supports] most of the [applications] and helps us to make better results.
Rejoy Varghese | TrustRadius Reviewer

Scalability

SAP Commerce Cloud

SAP Commerce Cloud 7.7
Based on 21 answers
Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
Anonymous | TrustRadius Reviewer

Shopify

No score
No answers yet
No answers on this topic

Return on Investment

SAP Commerce Cloud

  • because of the ease of using the portal ..more clients are drawn towards the projects based on SAP hybris
  • infrastructure cost is reduced as the manual work is minimized and hence saves both time and energy
  • order values are also increased because of the smooth and efficient management of the storefront
shaurya jain | TrustRadius Reviewer

Shopify

  • Small vendor can't make more sell as they needs to pay monthly plan and commission on sale.
  • For large vendor it is really good sell products easily to using powerful SEO features and Shopify promotes products on they side also.
  • Used power algorithm for Abandoned cart and catalog search.
Anonymous | TrustRadius Reviewer

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