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SecureLink Customer Connect is a versatile product that helps businesses and organizations of all sizes manage their networks and connect …
Overview
What is SecureLink Customer Connect?
SecureLink Customer Connect is a remote access platform built for technology vendors and service providers that provides a secure and enterprise-grade remote access connection into customer networks. With Customer Connect, vendors can meet their customers' security requirements for control over…
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What is SecureLink Customer Connect?
SecureLink Customer Connect is a remote access platform built for technology vendors and service providers that provides a secure and enterprise-grade remote access connection into customer networks. With Customer Connect, vendors can meet their customers' security requirements for…
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Product Details
- About
- Competitors
- Tech Details
What is SecureLink Customer Connect?
SecureLink Customer Connect is a remote access platform built for technology vendors and service providers that provides a secure and enterprise-grade remote access connection into customer networks. With Customer Connect, vendors can meet their customers' security requirements for control over and visibility into remote access connections, with granular access controls and audit trails. With its enterprise-grade access that supports all connectivity protocols and controls that meet the strictest customers' security requirements, Customer Connect streamlines access to all customer environments via a single, secure platform.
The vendor's value proposition:
Standardize remote access across all customers.
- Customer Connect streamlines all customer access into a single solution, increasing efficiency in access and customer satisfaction. It provides native, anytime access to any TCP or UDP-based protocol for any OS, meeting any connectivity requirements.
Provide innovative support and meet customers’ security requirements with control and visibility over access.
- Organizations are increasingly demanding more secure and audited access over their vendor’s access. Customer Connect allows the user to provide innovative service and meet—or even exceed—their security and compliance requirements.
Limit liability and risk to the organization with access based on Zero Trust.
- Customer Connect provides reps with the exact amount of access they need for each customer.
Faster time to value.
- Deployment options to fit the user's preference and customer onboarding services allows users to get up and running quickly and help facilitate customer adoption and rollout.
SecureLink Customer Connect Features
- Supported: Connectivity support for any TCP/UDP-based protocols
- Supported: Session monitoring & audit
- Supported: Credential management
- Supported: Customer access controls
- Supported: Zero Trust network access
- Supported: Attended support
SecureLink Customer Connect Competitors
SecureLink Customer Connect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
SecureLink Customer Connect is a versatile product that helps businesses and organizations of all sizes manage their networks and connect with clients remotely. One key benefit is the ability to troubleshoot and provide support to clients' systems quickly and securely. This makes it easy for representatives to access clients' machines, work on SQL server through remote desktop, and connect to remote servers.
Another business problem solved by SecureLink Customer Connect is simplifying product migrations and movements of servers from different data centers. The product allows users to connect with customers better, improve change control auditing of vendors making changes to systems, and offer a more secure method with auditing and notifications. This reduces support case life cycles which ultimately results in happy customers. It's also used by organizations to monitor access to their network, control when vendors access servers, track their steps, and provide customers with capabilities to control and monitor their IT infrastructure. Additionally, it provides connectivity with remote servers, on-premise customers and consolidates different VPNs, tunnels, and connectivity. Overall, this product offers a fast and secure connection for work ensuring optimum productivity for the end-users.
User-friendly Interface: Many users have praised the platform for its user-friendly interface and intuitive design, making it easy to navigate even for newbies.
Top-notch Security Features: Several reviewers have stated that SecureLink's security features are top-notch, providing them with confidence that their work and client data are kept secure.
Efficient Server Management: The ease of access and searching options in SecureLink, including the dynamic search feature, has been appreciated by many users. It allows for quick and efficient management of all servers in one place.
Slow and Clunky Interface: Some users have reported that the user interface of SecureLink Customer Connect is slow and clunky, especially when resizing windows or trying to connect to multiple clients. This has led to frustration for some users who need to work quickly and efficiently.
Difficulty with Web Interface: Several reviewers have found it difficult to use the web interface of SecureLink Customer Connect. They report that it requires too many mouse clicks and pages to connect to a single server, which can be time-consuming.
Issues with Recent Update: A number of users have had issues with the recent update of SecureLink Customer Connect. The update creates different subnets for each server on the same client, causing performance issues and making it time-consuming to connect to multiple clients at the same time.
Users have made several recommendations based on their experiences with Securelink. The three most common recommendations are as follows:
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Utilize numeric client identifiers along with names to identify clients. This recommendation helps users better organize and manage their clients in Securelink, making it easier to track and connect with specific clients. Users have found that using both numeric identifiers and names provides a more efficient way to navigate through a large number of clients.
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Enhance the usability of Securelink. While users appreciate the functionality and features of Securelink, there is room for improvement in terms of usability. Some users have suggested that the user interface could be more intuitive and user-friendly, which would enhance the overall user experience with the tool.
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Improve the Quickconnect feature. Several users have reported issues with the Quickconnect feature failing to load on clients' workstations consistently. They recommend that this feature be improved to ensure seamless and reliable connectivity for remote access purposes.
Overall, users find Securelink to be a valuable tool for monitoring vendors, remoting into clients' servers, and maintaining secure connections. However, they have provided these recommendations to further enhance the product's effectiveness and user experience.