Name: SecureLink Customer Connect
Rating: 9 (2 reviews)
Author: SecureLink

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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Users have made several recommendations based on their experiences with Securelink. The three most common recommendations are as follows:

1. Utilize numeric client identifiers along with names to identify clients. This recommendation helps users better organize and manage their clients in Securelink, making it easier to track and connect with specific clients. Users have found that using both numeric identifiers and names provides a more efficient way to navigate through a large number of clients.

2. Enhance the usability of Securelink. While users appreciate the functionality and features of Securelink, there is room for improvement in terms of usability. Some users have suggested that the user interface could be more intuitive and user-friendly, which would enhance the overall user experience with the tool.

3. Improve the Quickconnect feature. Several users have reported issues with the Quickconnect feature failing to load on clients' workstations consistently. They recommend that this feature be improved to ensure seamless and reliable connectivity for remote access purposes.

Overall, users find Securelink to be a valuable tool for monitoring vendors, remoting into clients' servers, and maintaining secure connections. However, they have provided these recommendations to further enhance the product's effectiveness and user experience.

SecureLink Customer Connect is a versatile product that helps businesses and organizations of all sizes manage their networks and connect with clients remotely. One key benefit is the ability to troubleshoot and provide support to clients' systems quickly and securely. This makes it easy for representatives to access clients' machines, work on SQL server through remote desktop, and connect to remote servers.

Another business problem solved by SecureLink Customer Connect is simplifying product migrations and movements of servers from different data centers. The product allows users to connect with customers better, improve change control auditing of vendors making changes to systems, and offer a more secure method with auditing and notifications. This reduces support case life cycles which ultimately results in happy customers. It's also used by organizations to monitor access to their network, control when vendors access servers, track their steps, and provide customers with capabilities to control and monitor their IT infrastructure. Additionally, it provides connectivity with remote servers, on-premise customers and consolidates different VPNs, tunnels, and connectivity. Overall, this product offers a fast and secure connection for work ensuring optimum productivity for the end-users.

User-friendly Interface: Many users have praised the platform for its user-friendly interface and intuitive design, making it easy to navigate even for newbies.

Top-notch Security Features: Several reviewers have stated that SecureLink's security features are top-notch, providing them with confidence that their work and client data are kept secure.

Efficient Server Management: The ease of access and searching options in SecureLink, including the dynamic search feature, has been appreciated by many users. It allows for quick and efficient management of all servers in one place.

Slow and Clunky Interface: Some users have reported that the user interface of SecureLink Customer Connect is slow and clunky, especially when resizing windows or trying to connect to multiple clients. This has led to frustration for some users who need to work quickly and efficiently.

Difficulty with Web Interface: Several reviewers have found it difficult to use the web interface of SecureLink Customer Connect. They report that it requires too many mouse clicks and pages to connect to a single server, which can be time-consuming.

Issues with Recent Update: A number of users have had issues with the recent update of SecureLink Customer Connect. The update creates different subnets for each server on the same client, causing performance issues and making it time-consuming to connect to multiple clients at the same time.

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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Business

Premium

Corporate

Remote Access

SecureLink Customer Connect

Remote Support

Over the past two decades, we have become the leading experts in critical access management for highly regulated <a href="https://www.securelink.com/products/securelink-enterprise-access/" rel="">enterprise organizations</a>, <a href="https://www.securelink.com/products/securelink-customer-connect/" rel="">technology vendors</a>, healthcare providers, and more. Organizations of varying industries and needs continue to depend on SecureLink to secure access to their critical systems, data, IT and OT infrastructure, regulated information, and networks. Our value is more than world-class products — it’s our partnerships with every organization we work with. We understand technology, security, industries, and the vast cyber threats our customers face. We’re here to stand beside them and keep them secure.

SecureLink

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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SecureLink Customer Connect

Overview

What is SecureLink Customer Connect?