TrustRadius Insights
Squirrel in a Box has significantly contributed to the modernization of the restaurant industry by streamlining menu and kitchen staff …
Overview
What is Squirrel POS?
The Squirrel POS is a solution to support the guest experience with software, hardware and support services that streamline and enhance restaurant operations. The Squirrel 11 POS software platform is used to handle the complexity of the largest table service,…
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What is Squirrel POS?
The Squirrel POS is a solution to support the guest experience with software, hardware and support services that streamline and enhance restaurant operations. The Squirrel 11 POS software platform is used to handle the complexity of the largest table service, multi-location restaurants and multi…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
What is Square POS?
Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.
Product Demos
Webinar: How to get the most out of online ordering with Squirrel POS
YouTube
Webinar: Master table-side ordering and restaurant patio operations with mobile POS
YouTube
Webinar: How to get the most out of online ordering with Squirrel POS
YouTube
Webinar: Introducing Squirrel Cloud POS
YouTube
How Upgrading to Squirrel 11 Can Enhance the Guest Experience
YouTube
Product Details
- About
- Competitors
- Tech Details
What is Squirrel POS?
The Squirrel POS is a solution to support the guest experience with software, hardware and support services that streamline and enhance restaurant operations. The Squirrel 11 POS software platform is used to handle the complexity of the largest table service, multi-location restaurants and multi-concept hotels, resorts, and casinos. Squirrel Cloud POS is presented as a solution for small or independent restaurants.
Squirrel POS Video
Squirrel Cloud POS
Squirrel POS Competitors
Squirrel POS Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Squirrel in a Box has significantly contributed to the modernization of the restaurant industry by streamlining menu and kitchen staff work, improving restaurant service efficiency, customer service, and communication between all employees. The software helps users track sales on a time interval, which is useful in determining opening and staffing needs and hours. Additionally, the upgrade has helped managers cut down on wait times while performing admin work, solving scheduling issues and keeping up with rising cost of goods.
The sales tracking of items, void comp reporting, table ordering, delivery takeout features have proven invaluable to some users. Moreover, Squirrel in a Box is efficient and quick for taking dinner orders, checking statistics, voiding and transferring items, and printing bills. Users feel confident that their restaurant's data is safe and secure thanks to its 24/7 help desk. Although some users have experienced problems like disappearing or frozen checks, printers reassigning themselves to non-existent routers or a generally messy interface - these issues are quickly resolved by the support team.
Overall, Squirrel in a Box has solved various business problems related to sales tracking, scheduling, cost management, modernization and communication in the restaurant industry. As such it presents a valuable solution for anyone interested in streamlining their restaurant operations.
User-Friendly Interface: Reviewers have consistently found Squirrel in a Box to be very user-friendly, allowing them to program and train staff easily. They appreciate how easy it is to customize orders and add special notes to the kitchen, especially when programming multiple departments. The accessibility of the system has also been praised by reviewers for being less time-consuming when taking orders.
Smooth Preparation & PC Swap: According to multiple reviews, preparation ahead of data and actual PC swap was very smooth, making the PC swap team's job much easier. This feature has been highlighted as one of the major reasons behind reviewers' positive experience with Squirrel in a Box.
Versatile Menu Tree: Many users have appreciated how easy it is to build a menu tree on Squirrel in a Box. The versatility of this feature makes it useful for their 10 outlets, saving them time while customizing menus across different locations.
Outdated and Not User-Friendly: Several users have reported that the software is outdated, making it difficult to navigate. The system's interface can be confusing and not user-friendly, leading to delays in service and frustration for both staff and customers.
Crashes and Slow Service: Some reviewers have mentioned issues with the interfaces, which may crash at inconvenient times, causing delays or even shutting down the entire restaurant. Additionally, a few users noted slow customer service since the pandemic began.
Difficult Operations: Some actions within the system require an eight-step process that can be time-consuming. This has been frustrating for some users who need to perform these actions frequently.
Based on user reviews, there are three common recommendations for Squirrel. First, users suggest improving compatibility with handheld capabilities. This would enable smoother operations and better adaptability in restaurants. Second, users emphasize the need for enhancing the customer service experience provided by Squirrel. Focusing on delivering a higher level of support would enhance overall satisfaction. Lastly, it is recommended that Squirrel keeps up with current technology trends. Users suggest evolving the system to incorporate the latest advancements to remain competitive in the market. These recommendations aim to improve compatibility, customer service, and technological advancements for a better user experience with Squirrel.