TeamHeadquarters

TeamHeadquarters by Entry Software Corporation is an IT service management (ITSM) software that aims to streamline and consolidate multiple applications into one platform. According to the vendor, it offers a solution for IT support, including service and help desk, project management, and asset management. TeamHeadquarters is designed to cater to organizations of all sizes, from small businesses to large enterprises, and is commonly used by IT professionals and departments across various industries, such as healthcare, municipalities, manufacturing, and transportation.

Key Features

Help Desk: TeamHeadquarters provides an easy-to-use help desk ticketing system that, according to the vendor, supports service requests, problem management, and file management. It also offers integrated scheduling and time tracking for efficient IT service management.

Project Management: With TeamHeadquarters, project planning and task assignment become simplified for project teams. The vendor claims it offers a real-time view of resource capacity across multiple projects and project portfolio dashboards for monitoring project health status.

Asset Management: TeamHeadquarters aims to help manage the full lifecycle of IT assets, from purchase to retirement. It tracks asset-related service calls, manages technology refreshes, and connects assets to service requests and problems. The vendor suggests it aids in controlling asset inventory and maintenance.

Work Schedule Calendar: The software features an easy-to-use work schedule calendar that integrates with Azure Outlook and Exchange. It offers bi-directional syncing with Outlook Calendar and provides week, month, and daily views for efficient scheduling, according to the vendor.

Team Views: TeamHeadquarters enables users to access resource project availability view and resource work assignments in real-time. The vendor states it offers a one-click resource calendar view and shows resource workloads in a single view for effective resource management.

Live Dashboards: The software provides information dashboards by organization, department, and contact, offering real-time information for customer response. It generates organizational reports by company, department, and contact, and monitors projects, queues, tasks, and tickets for a single client, according to the vendor.

Enterprise Reporting: TeamHeadquarters offers a company dashboard for help desk queues, tickets, tasks, and projects. It also provides a service desk dashboard across all help desk queues with metrics, a project list with key data and drill-down capability, and the ability to sort and filter projects and help desks, as claimed by the vendor.

Student and Faculty Portal: The software offers a simple interface for students and faculty to submit and view support requests. It supports student and faculty support and tracks assets allocated to them for efficient management, according to the vendor.

Ticketing with Time & Comment Tracking: TeamHeadquarters tracks tickets with time and comment tracking, supporting incident, problem, and change management. According to the vendor, it provides information dashboards and calendar scheduling, sends email notifications, and tracks SLAs.

Gantt Chart Task Project Planning: The software enables visual planning of tasks with an interactive Gantt chart. It allows users to add milestones, assign resources, create schedules, and supports project dependencies and critical path calculations, as stated by the vendor.