Name: TeamHeadquarters
Author: Entry Software Corporation

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Push Notifications

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Org Chart

Procurement

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Cybersecurity Consulting

Data Virtualization

Dynamic Application Security Testing (DAST)

Electronic Data Interchange (EDI)

Fraud Detection

HTML Editors

IT Service Management (ITSM)

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Password Management System

Relational Databases

Remote Monitoring and Management

Software Defined Networking (SDN)

Traffic Switching

Virtual Private Network (VPN)

Virtualization Management

Voice Recognition

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Landing Page

Marketing Automation

Marketing Resource Management

Mobile Marketing

Presentation

Social Login

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Auto Repair

Equation Editors

Insurance Agency Management

Legal Research

Library Management

OSS/BSS (Operations Support/Business Support)

Real Estate Property Management

Vertical-Specific

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TeamHeadquarters by Entry Software Corporation is an IT service management (ITSM) software that aims to streamline and consolidate multiple applications into one platform. According to the vendor, it offers a solution for IT support, including service and help desk, project management, and asset management. TeamHeadquarters is designed to cater to organizations of all sizes, from small businesses to large enterprises, and is commonly used by IT professionals and departments across various industries, such as healthcare, municipalities, manufacturing, and transportation.

## Key Features

**Help Desk**: TeamHeadquarters provides an easy-to-use help desk ticketing system that, according to the vendor, supports service requests, problem management, and file management. It also offers integrated scheduling and time tracking for efficient IT service management.

**Project Management**: With TeamHeadquarters, project planning and task assignment become simplified for project teams. The vendor claims it offers a real-time view of resource capacity across multiple projects and project portfolio dashboards for monitoring project health status.

**Asset Management**: TeamHeadquarters aims to help manage the full lifecycle of IT assets, from purchase to retirement. It tracks asset-related service calls, manages technology refreshes, and connects assets to service requests and problems. The vendor suggests it aids in controlling asset inventory and maintenance.

**Work Schedule Calendar**: The software features an easy-to-use work schedule calendar that integrates with Azure Outlook and Exchange. It offers bi-directional syncing with Outlook Calendar and provides week, month, and daily views for efficient scheduling, according to the vendor.

**Team Views**: TeamHeadquarters enables users to access resource project availability view and resource work assignments in real-time. The vendor states it offers a one-click resource calendar view and shows resource workloads in a single view for effective resource management.

**Live Dashboards**: The software provides information dashboards by organization, department, and contact, offering real-time information for customer response. It generates organizational reports by company, department, and contact, and monitors projects, queues, tasks, and tickets for a single client, according to the vendor.

**Enterprise Reporting**: TeamHeadquarters offers a company dashboard for help desk queues, tickets, tasks, and projects. It also provides a service desk dashboard across all help desk queues with metrics, a project list with key data and drill-down capability, and the ability to sort and filter projects and help desks, as claimed by the vendor.

**Student and Faculty Portal**: The software offers a simple interface for students and faculty to submit and view support requests. It supports student and faculty support and tracks assets allocated to them for efficient management, according to the vendor.

**Ticketing with Time & Comment Tracking**: TeamHeadquarters tracks tickets with time and comment tracking, supporting incident, problem, and change management. According to the vendor, it provides information dashboards and calendar scheduling, sends email notifications, and tracks SLAs.

**Gantt Chart Task Project Planning**: The software enables visual planning of tasks with an interactive Gantt chart. It allows users to add milestones, assign resources, create schedules, and supports project dependencies and critical path calculations, as stated by the vendor.

TeamHeadquarters has proven to be a valuable solution for users seeking to efficiently manage and run projects. By consolidating all the essential tools and features into a single platform, users can streamline their project management workflows. This comprehensive software has been praised by users for its ability to meet their diverse needs.

One of the key business problems solved by TeamHeadquarters is optimizing customer client management. Users have found that the software's features, such as creating estimates, tracking work performed, providing resource reporting, and weekly status updates, greatly enhance their customer relationship management experience. With this software, project managers can easily track progress and make informed decisions, improving overall efficiency.

Another prominent use case for TeamHeadquarters is its effectiveness in gathering all projects into one application. This functionality serves both client and internal projects, allowing for centralized project management. Users appreciate the convenience of having everything in one place, enabling them to stay organized and effectively manage multiple projects simultaneously.

In addition, TeamHeadquarters simplifies time tracking, field support, and major projects, making it an indispensable tool for help desk services. The software's user-friendly interface has been commended by users who have previously tested multiple products before finding one that meets all their needs. Its ease of use contributes significantly to user satisfaction and productivity.

Furthermore, the exceptional tech support provided by the company has garnered high praise from users. The company's responsive support team offers timely assistance whenever issues arise or guidance is needed. Such reliable support reflects positively on the overall user experience with TeamHeadquarters.

Word-of-mouth recommendations have also played a vital role in endorsing the effectiveness and value of TeamHeadquarters. Customers appreciate the professionalism displayed by the company's staff, as they actively listen to their needs and provide configuration recommendations accordingly.

Notably, TeamHeadquarters helps IT organizations bring order to the chaos of help desk incidents, operations, and project management. Through its comprehensive features and functionalities, it enables smooth workflow management and efficient resource allocation, ultimately leading to increased productivity and customer satisfaction.

Lastly, customers have conducted extensive research and have consistently found TeamHeadquarters to be the best product for small to medium businesses in terms of price and functionality. This underscores its value proposition and makes it an attractive choice for those seeking a reliable project management solution.

Overall, TeamHeadquarters has proven to be a versatile software solution that effectively solves various business problems related to project management, customer client management, help desk services, and overall workflow optimization. Its user-friendly interface, exceptional support, and comprehensive features make it

TeamHeadquarters is a comprehensive suite of tools designed for Project Management, Portfolio Management, Help Desk and Time Sheets. This software is ideal for IT departments with 10 to 500 members across various industries such as healthcare, education, transportation and municipal government. Users can deploy it either in the cloud or on-premise.

TeamHeadquarters allows project managers to manage their teams effectively by providing them with an instant overview of the status of all queues, tickets and problems via the Queues Dashboard. The Gantt chart feature allows managers to view all resource availability before assigning resources to tasks and schedule, set constraints for or update tasks with ease.

The customer self-service portal ensures that customers can submit service requests easily while tracking progress from a single location. Additionally, users are able to capture hours worked using time sheets so that task management remains up-to-date. Furthermore, each new team that’s created incorporates predicted team availability based on total available hours minus assigned tasks over an eight-week window period ensuring proper resource allocation throughout projects.

TeamHeadquarters Project Management is a project management software with dashboards, calendar, and task management.

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TeamHeadquarters

Buying Project Management software is confusing. Want help? Get tips and product info free in this guide.

The Buyer's Guide to Project Management Software

Project management software is designed to help people involved in the project management process to initiate, plan, execute, monitor and close projects of any size and type.

Entry Software Corporation

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

Task Management

This includes the ability to plan, track, collaborate and report on tasks.

Resource Management

Resource management is workload planning to maximize resources.

Gantt Charts

Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

Scheduling

Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

Workflow Automation

Workflow automation is the ability to route work requests along an approval process automatically.

Team Collaboration

Team collaboration capabilities let team members work directly with each other and provide team updates.

Support for Agile Methodology

Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.

Support for Waterfall Methodology

Waterfall methodology is a tradition development method that is linear and sequential.

Document Management

Document management provides for centralized management of all project documents.

Email integration

Email integration allows work requests to be made directly from email.

Mobile Access

Mobile access is the ability to access the software from a smartphone or tablet.

Timesheet Tracking

Timesheet tracking is the ability to track all billable and non-billable hours for each project.

Change request and Case Management

Change request and change management enables tracking of all customer requests including priority and timeframe.

Budget and Expense Management

Budget and expense management provides the capability to track all expenses by employee or department and link them back to department. It also enables hourly rates to be set.

Professional Services Automation

Features that support professional services organizations

Quotes/estimates

Ability to create, manage and send project fee proposals to customers

Invoicing

Ability to create, manage and send invoices to clients during or after completion of a project

Project & financial reporting

Ability to analyze project and financial data based on custom criteria to gather insights and improve business performance

Integration with accounting software

Real-time, two-way sync with accounting or financial software to facilitate project and financial reporting

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