ClickUp

Score8.8 out of 10

1,812 Reviews and Ratings

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ClickUp

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What is ClickUp?

ClickUp is a productivity platform that brings together work apps, data, and workflows. Also presented as a Converged AI Workspace, ClickUp eliminates work sprawl to provide context and a single place for humans and agents to work together. The platform currently boasts over 20 million users worldwide.

Categories & Use Cases

Media

1 / 5

Task Management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 8.9
Team Collaboration
Team collaboration capabilities let team members work directly with each other and provide team updates.
Category average: 8.6
Scheduling
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
Category average: 8.1

Email integration
Email integration allows work requests to be made directly from email.
Category average: 7.4
Project & financial reporting
Ability to analyze project and financial data based on custom criteria to gather insights and improve business performance
Category average: 7.5
Mobile Access
Mobile access is the ability to access the software from a smartphone or tablet.
Category average: 7.2

Most Frequent Users

Top 3 industries using ClickUp.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

23.5%

4,874 installations of 20,701

“Our organization uses ClickUp to plan our complex projects, both short and long term.”
— Web Project Manager, Mari + Gold (Small Businesses)

#2 most frequent

Information

9.8%

2,019 installations of 20,701

“It helps us organize projects big and small. We use it for personal checklists, all the way up to full Implementation Checklists & Feature Request trackers.”
— Sr. Dr. of Account Management, Sweedpos (Mid-sized Companies)

#3 most frequent

Manufacturing

4.7%

982 installations of 20,701

“My department uses ClickUp mainly for project management of our on-the-ground operations, as well as some recruiting and onboarding of our Project Managers and meeting structure and everyday task lists.”
— Install Experience Manager, Storage Scholars (Small Businesses)

Pros

Comprehensive task and project organization across teams
Extensive customization and workflow flexibility
Consolidation of multiple productivity tools into one platform

Cons

UI/UX clutter and complexity leading to navigation difficulties
Steep learning curve due to numerous features and customization options
Performance and reliability issues, including glitches and system lags

Heather Parra

Marketeer - Account & Project Manager in Marketing at The Lab Aruba Digital Marketing Agency (11-50 employees)

Use Cases and Deployment Scope

I use ClickUp on daily basis as an Account Manager for marketing processes. It’s our main project management software where we centralized everything for our clients: client dashboard, marketing planning, content creation, to dos, forms, workflows, automations, work overview from all clients. I personally use it to track a full overview of my campaigns. thanks to the templates available I created my own project management overview as well.

Pros

All the project views options and templates
Customization and organization
The possibility to create workflow and automations
Is constantly updating and bringing more features

Cons

Brain got updated including Claude, chatgpt and gemini but somehow is still difficult to have the agents work properly
I haven’t used the built in tracking for tasks cause it’s been complicated. Im used to a tracking that is more per project and more straight to the point

Return on Investment

Improved productivity thanks to workflows
automations for recurring tasks

Usability

Alternatives Considered

Asana, Google Forms and Google Sheets

Other Software Used

Meta Business Manager, Google Forms, Google Ads

Sanket Shrotri View profile

Head Faculty of Nutrition at National Fitness & Nutrition Academy (11-50 employees)

Use Cases and Deployment Scope

I use ClickUp mainly as a task management system in my organisation. ClickUp mainly helps me with automating communication, freeing me to focus on the creative output required for my ideas. Apart from this, ClickUp also greatly helps me with automating task assignment to assignees without me having to manage it every step of the way. One of my primary use cases is to track the status of social media posts for my company.

Pros

It does a great job at automating communication. For instance, it auto-adds and assigns comments to the relevant assignees based on a pre-defined set of conditions.
I love the filters in ClickUp since it helps me find and track exactly the task that I am looking for based on the conditions I set. This is especially useful when you have a large number of tasks to track and want to view only subset of tasks.
The views feature is great too! It allows me to view my tasks and that of my team in different ways to make better sense of them. For example, if I want to view if there are too many tasks stuck in a certain stage then I can identify this more easily using the 'Board View'.
The forms feature of ClickUp is also something I like. It helps me track queries of my students and then auto-assign them to someone based on set parameters. I use it to set resolution dates automatically based on the date at which the response was received. I like the responses are automatically converted to a task.
Finally, I tend to use 'custom fields' also a lot, which gives me the flexibility to add various parameters to a task that aren't already present.
I also use the dependencies feature sometimes to understand which tasks are acting as 'blockers' for a particular task so I know when to focus on the blocked task.

Cons

Probably the calendar ClickApp can use more work since I would like to see my tasks on the calendar too however they don't currently show up. It's a small thing but can be useful, getting it to the level of Google Calendar would be a game changer.
Sometimes the updates and new features coming to ClickUp are too difficult to keep up with, adding a changelog that is easy to access within the app itself will allow the user to view the latest update when they please rather than having to click on the popup when an update is made.
I wish that adding users from the same organisation was free. Sometimes assignees need to simply view their tasks and not interact with it, in such cases I have to ask these assignees to give me their personal email addresses since these emails count as a free seat.

Return on Investment

It has had a positive impact on improving the turnover time for our social media posts since earlier the process was extremely confusing - files everywhere on multiple apps. Through ClickUp I have been able to streamline the entire post creation process to mostly within ClickUp, and whatever cannot be stored natively in ClickUp is pulled in via links and integrations. For instance, before ClickUp we used Word for drafting posts, File Explorer and Outlook for sharing them, and Canva for designing them. But the entire drafting process occurs just within Word, and Canva design links are added to the task to review as a slideshow without having to leave ClickUp! We can now get the next month's calendar ready within just 15 days as compared to 30 days previously.

Usability

Alternatives Considered

Microsoft To Do

Other Software Used

Google Gemini, Perplexity, Perplexity Comet, Zapier, Zoho Calendar, Zoho Projects

ALDO HIDALGO

Innovation Lead in Information Technology at Ualett (51-200 employees)

Use Cases and Deployment Scope

We use ClickUp to centralize project management, documentation, meeting notes, task, deadlines, and cross-functional collaboration. It helps us coordinate initiatives across operations, IT leadership and external partners, including crm implementations, workflow improvements, training, integrations, and data governance. ClickUp addresses problems such as scattered information, unclear ownership, limited visibility into project progress, and missed follow-up. Our use case ranges from strategic planning and project discovery to implementation, testing, issue tracking and ongoing operational improvements.

Pros

ClickUp does an excellent job of centralizing project information.
The platform make cross-functional collaboration easier.
ClickUp is also very effective for tracking complex projects from discovery through implementation

Cons

ClickUp can fell slow or visually crowded when working with large spaces.
Notifications and permission can be difficult to configure.
Reporting, dashboard, and automation could be more flexible

Return on Investment

ClickUp has improved productivity by centralizing project information, owners, deadlines, documentation and follow-ups.
It has strengthened cross-functional collaboration between Operations, IT, leadership and external partners.
Although we have not formally quantified the financial ROI, ClickUp has helped us deliver complex initiatives faster and with greater accountability

Usability

Alternatives Considered

Notion and Trello

Other Software Used

Notion, Trello

Rafael Ruiz Casares View profile

Chief Design Officer at Octopus SPC SL (51-200 employees)

Use Cases and Deployment Scope

ClickUp helps my company be more efficient and centralize everything that happens on my project in one place.
For us, who work on repeat client projects year after year, information control is essential, and ClickUp solves that problem.

Teamwork has also improved by reducing the time it takes for colleagues to provide feedback on projects.

ClickUp ayuda a mi empresa a ser más eficiente y centralizar todo lo que ocurre en mi proyecto en un único lugar.
El control de la información para nosotros que repetimos proyectos de clientes año tras año es esencial y ClickUp lo resuelve.

El trabajo en equipo ha mejorado también reduciendo el tiempo de feedback entre compañeros hacia proyectos

Pros

Information integration
Complex information search in projects
Notifications, reminders, and their granular configuration
Integración de la información
Búsqueda compleja de información en proyectos
Notificación, recordatorios y su configuración tan granular

Cons

The AI integration is a bit clunky and feels forced.
The uncontrolled use of custom fields by the team
Configuring environments to reduce complexity
La integración de la IA es un poco tosca y se siente forzada
El uso incontrolado de los custom fields por parte del equipo
La configuración de los entornos para reducir complejidad

Return on Investment

Savings in management hours across the entire team
Ease of finding information has improved construction management
More than 2000 complex projects managed without loss of information
Ahorro de horas de gestión en todo el equipo
Facilidad en encontrabilidad de información ha mejorado la gestión de construcción
Más de 2000 proyectos complejos gestionados sin pérdida de información

Usability

Alternatives Considered

Wrike, Asana and Trello

Other Software Used

Google Workspace, Adobe Illustrator CC, Figma

Tim Villegas View profile

Interim Chief Executive Officer in Corporate at Maryland Coalition for Inclusive Education (1-10 employees)

Use Cases and Deployment Scope

We are utilizing ClickUp for overall task management, AI notetaking, and planning long term projects. We were trying to find a solution that worked for project management that was beyond simply a spreadsheet. And ClickUp is an extremely robust tool that requires a long ramp up period for our employees. We were hoping that people would get onboarded faster, but that has not been the case.

Pros

The AI Notetaker is fantastic. And I love the flexibility of housing all my meeting notes in one document.
The long range planning tools are wonderful, especially the Gannt view.
I love that we can communicate within ClickUp and that we can also have our conversations within a task.

Cons

The onboarding is much to be desired. If I weren't such a fan of this product, we might have abandoned it. I think some people have their own way to project manage and so forcing them to use a tool they don't like is a barrier.
I wish it was more intuitive to send the notetaker to impromptu meetings. That was a struggle to find out.
I wish folders were also for documents. But they are only for lists.

Return on Investment

Honestly, not sure. We've had the product for over 6 months, and we still aren't using it to capacity.
It has made communication with my comms person much easier, and they have really taken off with using the features. She probably uses it the most out of all of us.
I have not been impressed with the AI functionality. I often export the meeting notes and feed them into our AI tool to get the most of out the information.

Usability

Alternatives Considered

Notion, Asana and monday.com

Other Software Used

Microsoft 365 Business Premium, Anthropic Claude, Microsoft Teams, Descript, Riverside.fm, Adobe Acrobat, Brevo, Canva

ClickUp

What is ClickUp?

Categories & Use Cases

Media

ClickUp Key Features

Top Performing Features

Task Management

Team Collaboration

Scheduling

Areas for Improvement

Email integration

Project & financial reporting

Mobile Access

Who Buys & Uses ClickUp

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Manufacturing

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

Brazil

Canada

Most Frequent Users

Marketing

Engineering

Product Management

ClickUp Reviews

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Use Cases and Deployment Scope

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Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

ClickUp Alternatives