| Product | Rating | Most Used By | Product Summary | Starting Price |
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 GoToMyPC | Score8.6 out of 10 | N/A | GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling. | N/A |
 TeamViewer | Score8.6 out of 10 | N/A | Teamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location. | $299 per year |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| GoToMyPC | TeamViewer | |
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| Considered Both Products | Chose GoToMyPC 1) Though feature wise PCAnyhere has no comparison but some of its features are not required or not used frequently, hence user is paying for most of things it don't require but GoToMyPC has only the relevant features which is available at less cost obviously. 2) Unlike pcAnyhere… Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose GoToMyPC GoToMyPC scales well for us and new licenses can easily be added. A product like TeamViewer is great for remote support, but not 8 hour classes. We selected GoToMyPC because of cost and features. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose GoToMyPC The other products are, at times, clunky and slow the performance down of the end user's computer. TeamViewer is constantly asking to update to the newer version, which seems to be every other week. If the end user clicks to update the product, then you too have to update in … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose GoToMyPC I have used LogMeIn and TeamViewer, but GoToMyPc is easier to use, for me as the support person and for the end users on the remote computers. For remote tech support and for training sessions on software applications I would say it has all the functionality and performance … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose GoToMyPC Superior quality and easy of use Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose GoToMyPC reasonable priced / team viewer is faster and more widely used Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose GoToMyPC The other products aren't as easy to use and intuitive. They're more geared towards a technical background which our employees didn't have. The features GoToMyPC has and the ability to execute them well are really the main reason why it excels as our top choice for a … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose TeamViewer LogMeIn Central remains the go-to product for remote desktop. Splashtop is on the same level as TeamViewer. GoToMyPC is more of a temporary, attended remote support application. VNC Connect is very basic, but also stable and feature-rich. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer The commercial price is expensive for TeamViewer than GoToMyPC & VNC. Also, Teamviewer updates are very constant, sometimes up to twice or thrice a year, which makes it expensive because it forces you to buy a license. If we ignore the cost part, Overall TeamViewer is really the … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer We use GoToMyPC for some of our classes, and it serves the purpose for training students. It, however, is too complicated to set up for daily employee use. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer stands out as the Free and best solution for remote accessing devices across operating systems. TeamViewer offers several remote access features that fit the unique needs for all kinds of users. Teamviewer also allows users to record their remote access sessions inc … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer Faster, more secure file transfer feature. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer For us we picked TeamViewer because we all have used it in the past. We knew the product was good. We all liked it. It was a product we all trusted. Past experience tends to speak well when it comes to different hardware and software. It is a program that was easy for us to … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer TeamViewer is easier to use and has a cleaner, more efficient support portal for tech teams. The custom install package allows for silent installs with the setup configuration we need. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer Well, those these other programs are useful in their own ways, TeamViewer is the most well known and not for no reason. TeamViewer provides the ability to have the unattended access, the chat support, the mobile usage if necessary, and the speed at which you can connect to … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer We use Dameware and Log me in rescue to fill in the gaps left by TeamViewer. you're better off getting Recuse for support Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer 1) Ease of use 2) Intuitive design which has an elegance of its own 3) TeamViewer's ability to work across platforms is a huge positive - PC to PC, mobile to PC, PC to mobile, or mobile to mobile Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer I selected TeamViewer over another provider because the cost is still less than most, and it's well known to my clients. It's not as cheap as ConnectWise ScreenConnect, but it's still very good and works well as my back-up remote client for my clients when recovery needs to be … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer The basic functionality makes it at the top of the list. Without even purchasing an enterprise license this is an out of the box Technology tool! Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I have used numerous remote PC software solutions and TeamViewer is clearly the best that I have used. It is simple, secure and easy for end users to handle. It works well over the internet without a VPN, unlike SMS. It also works well with all monitor sizes and dual monitors. … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is more popular with our staff and clients. Whenever we want to connect using a different solution, we keep going back to TeamViewer because it’s what they are used to. TeamViewer also has more advanced features, which are specific to everything we would like to … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer was the best option for remote control and with the ability for participants to point on the screen during presentations. It was the fastest/smoothest experience for remote control, and allowed logging into the computer before logging in after a reboot. It was also … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Frankly, TeamViewer does not stack up against these other options, it competes with them to some degree but is, in my opinion, the least of the four. Where it does excel is in its advanced feature set - in that it has many features available - even though those features are … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer We've used a lot of solutions -- mostly the free basic versions of the following: ZoomRoom, Join.Me, GoToMeeting, GoToMyPC, LogMeIn, GoogleHangouts (screenshare), and Skype. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
96% Would buy again 95 Answers | 88% Would buy again 377 Answers | |
| Delivers good value for the price | ||
94% Delivers good value for the price 78 Answers | 88% Delivers good value for the price 348 Answers | |
| Happy with the feature set | ||
97% Happy with the feature set 96 Answers | 96% Happy with the feature set 411 Answers | |
| Lived up to sales and marketing promises | ||
94% Lived up to sales and marketing promises 90 Answers | 91% Lived up to sales and marketing promises 283 Answers | |
| Implementation went as expected | ||
97% Implementation went as expected 95 Answers | 97% Implementation went as expected 351 Answers | |
| GoToMyPC | TeamViewer | |
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| GoToMyPC | TeamViewer | |
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| Small Businesses |  N-able Take Control Score7.2 out of 10 |  LogMeIn Rescue Score8.2 out of 10 |
| Medium-sized Companies |  Remote Desktop Manager Score9.6 out of 10 |  BeyondTrust Remote Support Score8.6 out of 10 |
| Enterprises |  BeyondTrust Privileged Remote Access Score9.1 out of 10 | BeyondTrust Remote Support Score8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| GoToMyPC | TeamViewer | |
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| Likelihood to Recommend | 8.1 | 8.8 |
| Likelihood to Renew | 9.1 | 8.1 |
| Usability | 8.0 | 9.0 |
| Availability | 9.1 | 9.1 |
| Performance | 9.1 | 9.1 |
| Support Rating | 9.1 | 9.2 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | 9.1 | 8.7 |
| Configurability | 9.1 | 8.4 |
| Ease of integration | - | 9.1 |
| Product Scalability | 9.1 | 9.1 |
| Vendor post-sale | - | 8.9 |
| Vendor pre-sale | - | 9.1 |
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| ScreenShots | TeamViewer Screenshots    |
