Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP TotalSource
Score 6.1 out of 10
N/A
ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.N/A
TriNet
Score 7.1 out of 10
N/A
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.N/A
Pricing
ADP TotalSourceTriNet
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP TotalSourceTriNet
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ADP TotalSourceTriNet
Considered Both Products
ADP TotalSource

No answer on this topic

TriNet
Chose TriNet
TriNet's customer service is way beyond what ADP TotalSource offered us. We feel valued by TriNet, while ADP made us feel little.
Chose TriNet
Frankly, I didn't select TriNet, I inherited it from our previous HR manager. I am not sure that I would have selected it. While I would not have selected Justworks, I have had amazing experiences with ADP and based on cost and options would have been more likely to choose them …
Chose TriNet
They both have their good and bad. The assistance with ADP was much faster.
Chose TriNet
ADP is meant for very large organizations. Expensive and not very user friendly.
Chose TriNet
Trinet has more features than Gusto and QuickBooks Online as far as HR reporting, census, off-cycle payroll, tax reports etc. But the biggest thing it doesn't have that all of these other do is a live chat feature that is completely necessary for immediate payroll issues that …
Chose TriNet
They were about the same. We went with TriNet because of a bad experience I had with Paychex. However, TriNet started off strong and then the service went downhill. Finally, as I wrote, the state setup/final tax filings not being done makes me say I will not go back to Trinet.
Chose TriNet
ADP's cost, user interface, benefits offered etc. were not as good a match for our company as TriNet's offerings. TriNet appeared much more user friendly with a significantly easier learning curve. TriNet also offered a greater all-in package for our small business.
Chose TriNet
Three years ago, when I switched, TriNet was better because it had a better, easier website, more insurance choices, and it was a little bit cheaper at the time.
Chose TriNet
I found cheaper options but was confident in TriNet as a company. Your core business seemed like an "add-on" for others.

Ardelle Stoute did a great sales job as did Hope Webber as our customer service interface.
Chose TriNet
We have used ADP before and they lacked transparency in fees and reporting. With TriNet, we are able to allocate in our accounting system expenses for fees and not just a number in the payroll amount that changes every month. It is a standard fee each month explicitly stated …
Chose TriNet
TriNet by far is superior in terms of service and platform. Their focus on state and federal compliance is unparalleled compared to the other products I have used in the past.
Chose TriNet
TriNet is more user-friendly when compared with ADP total Source.
Chose TriNet
I didn't select TriNet. My predecessors did. They're both similar.
Chose TriNet
It's cheaper than Insperity and ADP, especially benefits. The UI not as good as Insperity from sales demos.
Chose TriNet
TriNet was the only one that would allow a small business with few employees to get on board at the time. Also, they were easy to talk to at first and were very patient with us.
Chose TriNet
A big distinction for me is TriNet's customer service. With a lot of PEO providers, the services they provide are very similar so things such as customer service really set one company apart from the other.
Chose TriNet
For us, the bottom line has always been the strength of medical insurance offerings. We are constantly being asked to switch to other providers but TriNet always comes out on top largely due to the strength in their medical insurance offerings in our state.
Chose TriNet
We were interested to look at alternatives and ensure we were getting the best deal for our staff and the company. Only one came close to the cost of the benefits and we were loath to switch the employee experience without a solid reason. As we grow our system needs and the …
Chose TriNet
We chose TriNet when our company was starting out. We may be switching to a new PEO soon because the needs of our business have changed and we would like certain features that TriNet has yet to fix or add.
Chose TriNet
The above companies were able to provide great payroll resources; however, when it came to benefits for our employees, they fell short, and it became our problem to go out and resource this part of our business.
Top Pros
Top Cons
Features
ADP TotalSourceTriNet
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP TotalSource
-
Ratings
TriNet
7.0
620 Ratings
11% below category average
Employee demographic data00 Ratings7.1420 Ratings
Employment history00 Ratings7.0460 Ratings
Job profiles and administration00 Ratings6.7429 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.2517 Ratings
Organizational charting00 Ratings6.5353 Ratings
Organization and location management00 Ratings6.9370 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.7480 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP TotalSource
-
Ratings
TriNet
8.1
677 Ratings
1% above category average
Pay calculation00 Ratings8.2651 Ratings
Support for external payroll vendors00 Ratings8.05 Ratings
Off-cycle/On-Demand payment00 Ratings8.1176 Ratings
Benefit plan administration00 Ratings7.9662 Ratings
Direct deposit files00 Ratings8.8614 Ratings
Salary revision and increment management00 Ratings8.0537 Ratings
Reimbursement management00 Ratings7.5329 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP TotalSource
-
Ratings
TriNet
7.0
425 Ratings
14% below category average
Approval workflow00 Ratings6.9343 Ratings
Balance details00 Ratings7.2405 Ratings
Annual carry-forward and encashment00 Ratings7.0326 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP TotalSource
-
Ratings
TriNet
8.1
660 Ratings
0% below category average
View and generate pay and benefit information00 Ratings9.1638 Ratings
Update personal information00 Ratings8.4652 Ratings
View company policy documentation00 Ratings8.5549 Ratings
Employee recognition00 Ratings5.9185 Ratings
View job history00 Ratings8.6478 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP TotalSource
-
Ratings
TriNet
1.0
1 Ratings
154% below category average
Tracking of all physical assets00 Ratings1.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP TotalSource
-
Ratings
TriNet
7.4
546 Ratings
3% below category average
Report builder00 Ratings7.2462 Ratings
Pre-built reports00 Ratings7.5515 Ratings
Ability to combine HR data with external data00 Ratings7.5251 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP TotalSource
-
Ratings
TriNet
8.0
540 Ratings
0% below category average
New hire portal00 Ratings8.3539 Ratings
Manager tracking tools00 Ratings7.7325 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP TotalSource
-
Ratings
TriNet
6.5
81 Ratings
23% below category average
Corporate goal setting00 Ratings6.572 Ratings
Individual goal setting00 Ratings6.380 Ratings
Line-of sight-visibility00 Ratings6.670 Ratings
Performance tracking00 Ratings6.578 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP TotalSource
-
Ratings
TriNet
7.3
148 Ratings
8% below category average
Performance plans00 Ratings7.0127 Ratings
Performance improvement plans00 Ratings7.2124 Ratings
Review status tracking00 Ratings7.1119 Ratings
Review reminders00 Ratings8.0126 Ratings
Multiple review frequency00 Ratings7.23 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP TotalSource
-
Ratings
TriNet
7.2
60 Ratings
9% below category average
Candidate ranking00 Ratings8.21 Ratings
Candidate search00 Ratings6.957 Ratings
Candidate development00 Ratings6.453 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP TotalSource
-
Ratings
TriNet
6.5
92 Ratings
17% below category average
Job Requisition Management00 Ratings6.570 Ratings
Company Website Posting00 Ratings5.51 Ratings
Publish to Social Media00 Ratings5.056 Ratings
Job Search Site Posting00 Ratings6.470 Ratings
Duplicate Candidate Prevention00 Ratings9.11 Ratings
Applicant Tracking00 Ratings6.674 Ratings
Notifications and Alerts00 Ratings6.782 Ratings
Best Alternatives
ADP TotalSourceTriNet
Small Businesses
Justworks
Justworks
Score 7.8 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Justworks
Justworks
Score 7.8 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP TotalSourceTriNet
Likelihood to Recommend
1.1
(16 ratings)
7.1
(693 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(44 ratings)
Usability
-
(0 ratings)
7.4
(588 ratings)
Availability
-
(0 ratings)
8.4
(10 ratings)
Performance
-
(0 ratings)
7.9
(10 ratings)
Support Rating
3.3
(3 ratings)
7.1
(674 ratings)
In-Person Training
-
(0 ratings)
8.0
(5 ratings)
Online Training
-
(0 ratings)
8.9
(5 ratings)
Implementation Rating
-
(0 ratings)
3.7
(25 ratings)
Configurability
-
(0 ratings)
8.4
(9 ratings)
Ease of integration
-
(0 ratings)
9.0
(6 ratings)
Product Scalability
-
(0 ratings)
8.4
(10 ratings)
Professional Services
-
(0 ratings)
5.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(10 ratings)
Vendor pre-sale
-
(0 ratings)
7.9
(10 ratings)
User Testimonials
ADP TotalSourceTriNet
Likelihood to Recommend
ADP
I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
Read full review
TriNet
The level of benefits and cost is very attractive for smaller companies, who normally would not be able to offer "big company benefits" if they had to manage each of these benefits directly with a broker or other. Has been a very position employee acquisition and retention feature for our small company of 50 employees. TriNet is not for you if you prefer to customize all of your employee benefits programs and other offerings. TriNet is one approach, and either you can make it work, or it may not be for you.
Read full review
Pros
ADP
  • Payroll was easy to learn and use with time tracking in a short time frame
  • Tracking team members request offs and approving them were very easy
  • Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.
Read full review
TriNet
  • state final pay compliance - we have employees in every state and it is nice to be able to rely on the fact that we are always compliant when people leave
  • Leave administration - I love not having to manage employees leaves
  • VOE - I love that we could give away VOE's. Simply scan and send to TriNet
Read full review
Cons
ADP
  • Customer service is horrible
  • Follow up takes 7-10 days, and requires multiple inquiries from you, the client
  • The promised "dedicated team" doesn't exist
  • Onboarding is confusing to new hires
  • Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
  • They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.
Read full review
TriNet
  • System can be challenging to navigate for employees with multiple nav options on left and upper areas or subjects are not easily related to what is in their mind; multiple handbooks and similar
  • Customer service has improved in the last year but there is still room for improvement. Some tickets/cases simply take way too long with little communication while open. Best improvement is putting more power in the hands of the front line.
  • Managing unusual circumstances with payroll
Read full review
Likelihood to Renew
ADP
No answers on this topic
TriNet
This is one stop shopping perse. They provide tools for Benefits and 401k. There reports are easy to read and the support given from Trinet support is awesome. Having everything in one place is best then having multiple places for things. Why change if things are working well? All the information is all there when needed.
Read full review
Usability
ADP
No answers on this topic
TriNet
Compared to other PEOs we have used, the TriNet platform is both powerful and user friendly. Both the employee and admin views are extremely easy to navigate and, with the exception of time off tracking, we only hear positive feedback from employees. Overall, it is a solid and versatile platform.
Read full review
Reliability and Availability
ADP
No answers on this topic
TriNet
They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes
Read full review
Performance
ADP
No answers on this topic
TriNet
Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous
Read full review
Support Rating
ADP
ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
Read full review
TriNet
We don't need to use the Customer Service features often, but when we do, the team is quick to respond and very knowledgeable about our needs. Once again, making our time in the system minimal allows us to focus on growing our business.
Read full review
In-Person Training
ADP
No answers on this topic
TriNet
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
Read full review
Online Training
ADP
No answers on this topic
TriNet
Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
Read full review
Implementation Rating
ADP
No answers on this topic
TriNet
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
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Alternatives Considered
ADP
At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
Read full review
TriNet
TriNet worked with our smaller employee headcount and offered coverage for both the US and Canada. And we switched from Insperity because of the cost savings which were significant. I liked Insperity but TriNet has been an excellent firm to work with as well.
Read full review
Contract Terms and Pricing Model
ADP
No answers on this topic
TriNet
I was not part of the process
Read full review
Scalability
ADP
No answers on this topic
TriNet
Cause it can be used as mentioned for sites and departments. Or even if employees work out of state and not at the HQ the the employer. Trinet makes is easy to do for payroll in other states as well.
Read full review
Professional Services
ADP
No answers on this topic
TriNet
Not sure it was used or not as the implementation was completed before I started working for the company
Read full review
Return on Investment
ADP
  • It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
Read full review
TriNet
  • I mainly used the ATS and I had to do a lot of extra work than other ATS's I have used in the past.
  • When hiring a candidate, transferring the information from the ATS to the HRIS is nil, there is a lot you have to manually put in, which can be very frustrating.
  • I like the way how I can upload a candidates resume seamlessly.
Read full review
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