TriNet- Great for Small Companies but Still Room for Improvement
October 28, 2024

TriNet- Great for Small Companies but Still Room for Improvement

Janelle Busby, SHRM-CP, CDP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We have 100+ employees and TriNet has been great in offering payroll and employee management. The platform allows for easy access in things like creating employee handbooks, employer laws and regulations in each state and I often call in for support on a variety of things such as HR Consultation, how to improve our reporting, and payroll issues.

Pros

  • Payroll Administration
  • Benefits Prep and Education
  • HR Consultation and Employer Law information with weekly updates

Cons

  • Training Video schedule. I would like access to these vides when is convenient for me
  • The ATS
  • The User Interface is a bit sloppy and confusing
  • Open Enrollment was streamlined and easy
  • Payroll and time keeping all in one place
  • The knowledge resource center is an easy way to brush up on best practices with HR and the wing is a great place to brainstorm with other HR professionals.
I think the interface is a bit clunky and at time counterintuitive however, the tools available are invaluable. I would like to see a clean up of the interface, and not have so many paths to reach the same screen. I also think there are often time within the portal that I'm clicking a link that takes me to another link before I'm able to reach the destination.
I constantly call support and use the chat function for when I encounter issues. I have used support for things like platform problems with our review, payroll discrepancies, how to better use the reporting, how to create an employee handbook, and HR consultation on employment laws.
NA

Do you think TriNet delivers good value for the price?

Not sure

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

For smaller organizations without a robust payroll team to support payroll reporting and such TriNet is great. As well as great for those who don't have experience or know how to launch people and change management initiatives in their org. TriNet is great for choosing of benefits for your employees too.

TriNet Feature Ratings

8.9
Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
4
9.2
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
6
6.0
Approval workflow
6
Balance details
4
Annual carry-forward and encashment
8
5.2
View and generate pay and benefit information
10
Update personal information
4
View job history
6
View company policy documentation
4
Employee recognition
2
Asset Management ()
Not Rated
5.3
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
5.0
Performance plans
7
Performance improvement plans
2
Review status tracking
9
Review reminders
2
2.5
Candidate search
3
Candidate development
2
4.0
New hire portal
5
Manager tracking tools
3
7.8
Corporate goal setting
9
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
6
3.3
Job Requisition Management
2
Publish to Social Media
4
Job Search Site Posting
4
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Kenyatta Maxwell | TrustRadius Reviewer
    Kenyatta Maxwell
    (Vendor Representative) commented a year ago
    We have reviewed your feedback and are sorry to hear how we have missed the mark. We would welcome the opportunity to discuss this with you in more detail and see how we can help resolve your concerns. Please don’t hesitate to email us at social media at TriNet dot com. Thank you.

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