TriNet Reviews and Ratings

Rating: 7.6 out of 10

Score

7.6 out of 10

Community insights

TrustRadius Insights for TriNet are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

High Satisfaction with Customer Service: Users have consistently praised TriNet for its responsive and accessible support team, with many highlighting the personalized assistance from dedicated HR representatives. Reviewers often mention the quick responses and ease of communication provided by the customer service team.

Comprehensive Benefit Program: Many users appreciate TriNet's benefit program for its ease of annual renewal, comprehensive health benefits for employees, and a wide range of choices available. They find the variety of benefit options along with professional support to be advantageous in meeting diverse employee needs.

Efficient Payroll Processing: Users find TriNet's payroll services to be straightforward and effective, commending the platform for its simplicity, efficiency, and timely updates on federal, state, and local requirements. The seamless payroll processing system is noted for enabling easy submission of expenses for reimbursement and PTO requests via the portal.

Reviews

790 Reviews

Try TriNet: the complete payroll suite

Rating: 9 out of 10

Incentivized

August 19, 2020

Use Cases and Deployment Scope

TriNet is used for our payroll and benefits service by the entire organization. TriNet is needed to process the very important payroll for each employee and track the benefits.

Pros

Send reminders of upcoming actions needed
Carefully track needed info on employees
Has the best customer support rep, Marlene, who is always ready and willing to help
Gets employees paid accurately and on time

Cons

Reports are extremely difficult to use
Reports need to be simplified (can use iSolve as a better example for reports)
Benefits options need to be better tailored to organization (too many options in some cases)

Likelihood to Recommend

TriNet is a full suite; would be great for larger companies needing "everything".

Smaller companies may not need so many options as all options come with a price.

Verified User

Administrator in Finance and Accounting (1-10 employees)

Vetted Review

2 years of experience

TriNet is a strong option for HR and payroll for small- and medium-sized companies.

Rating: 9 out of 10

Incentivized

August 19, 2020

Use Cases and Deployment Scope

TriNet is Astrolabe's professional employer organization (PEO). We use their services for payroll, benefits, and other HR requirements. As a small company, Astrolabe could not employ our own HR department, and TriNet's services are invaluable.

Pros

Communicate with staff
Support for payroll and benefits
Comfortable portal for both company and employees

Cons

Opaque pricing scheme

Likelihood to Recommend

I had a chance to interact with TriNet as a company founder and as an employee in two other start-up companies. In all cases, their offering has been above average and their service was cordial, prompt, and efficient. In addition to payroll and benefits, I utilize TriNet on a regular basis to address HR questions, such as the institution of a parental leave policy and for questions regarding challenging hiring choices (such as hiring an American expatriate).

El-ad David Amir

CEO (Chief Executive Officer) in Corporate at Astrolabe Diagnostics, Inc. (1-10 employees)

Vetted Review

2 years of experience

View profile

TriNet is the Best!

Rating: 10 out of 10

Incentivized

August 19, 2020

Use Cases and Deployment Scope

We are a very small non-profit. By using TriNet, we keep our staff level down and gain efficiency and security. During the pandemic, they have provided vital information and resources at no additional charge.

Pros

Customer service is great. You can always reach the associate assigned to you. If they are not available, there is always someone filling in for them.
You can access chat support any time.
Information about applying for the PPL loan and for the forgiveness is so appreciated. I mean really! Who has done this before? They created custom reports just for this purpose.

Cons

Obviously, I'd like the cost to be lower. But, as I said, we'd probably need at least one more staff person without them. I took the time, a lot of time, to compare them for a competitor and TriNet came out on top. I don't even listen to sales pitches anymore.
Don't change the website again. Shortly after we started, they overhauled the website. I spent a lot of time learning the first format so I didn't appreciate the overhaul.

Likelihood to Recommend

We are so small that other similar organizations might not take us. We appreciate the ability to tap into TriNet's buying power for benefits.

Linda Hitch

Finance Director in Finance and Accounting at Developments in Literacy (1-10 employees)

Vetted Review

3 years of experience

TriNet Review: A small company's perspective

Rating: 8 out of 10

Incentivized

August 19, 2020

Use Cases and Deployment Scope

It's being used across the entire organization (2 separate divisions) to manage our payroll & tax compliance, manage & track paid time off, and provide our staff competitive and compelling benefits that help us to attract talent.

Pros

Onboarding new staff is very easy.
Offering high-quality benefits is made accessible to smaller companies.
Customer Service to date has been outstanding.
I'm able to offload a lot of HR-related tasks to TriNet.

Cons

The user-interface feels outdated and is difficult to navigate.
Similarly, the reporting feels like it's designed for someone who's already familiar with HR Standards. It's not great for someone who's running a small company.
Additional employee-level functions (like being able to see a custom org chart, contact co-workers, etc) would be welcome.
There's not a great process for onboarding a new manager when there are changes in the company.

Likelihood to Recommend

It's great for small companies like ours or companies where there isn't yet room for a large HR apparatus. I'm particularly a fan of the benefits that are offered, and the peace of mind that comes from knowing there is a much larger organization behind us ensuring that we are compliant with HR laws, both nationally & locally

Jon Whitaker

Managing Director | Buildings & Interiors in Corporate at Workstead (11-50 employees)

Vetted Review

3 years of experience

View profile

TriNet is Terrific!

Rating: 9 out of 10

Incentivized

August 18, 2020

Use Cases and Deployment Scope

TriNet has helped our organization tremendously as we have utilized it for payroll, performance reviews, a more comprehensive and complete offering of benefits, time off tracking as well as consulting. We do not have a full time HR employee on staff and TriNet helps in answering the many questions we face on a day to day basis. They are there to assist with best practices and guides us constantly through the many questions we have.

Pros

Communication. Although we are one of the many organizations who benefit from TriNet's services, they make us feel like we are their only client with how quickly and effectively they communicate with us.
Benefits. Before moving to TriNet, we were not able to offer the amount of benefits TriNet has to offer for the cost paid.
Employee Discounts. While we are a small company, we can still offer employee discounts through the TriNet Market Place for things our employees use every day. (Travel discounts, flowers, electronics, memberships, etc.)

Cons

Admins should have more access into the visibility of PTO time. Unless assigned as a proxy, I can't see the entire companies time off.
Admins should also have the ability to cancel PTO time after it has been approved.
Implement an employee reward program. Employees earn points and can use their points to purchase items.

Likelihood to Recommend

TriNet is well suited for organizations who need that Human Resource support, are big enough they have multiple employees and need direction or an additional resource from a Human Resource professional. TriNet may not be suited for organizations or companies that are too big that they already have their own Human Resource department.

Verified User

Manager (11-50 employees)

Vetted Review

1 year of experience

Excellent combined HR & benefits management solution for our growing business

Rating: 9 out of 10

Incentivized

July 27, 2020

Use Cases and Deployment Scope

My accounting team runs payroll via TriNet, and my company offers benefits to employees, including health insurance and 401K, via TriNet. My employees use TriNet's online portal to access and track payroll and benefits information, and they use TriNet's various support services to get questions related to benefits addressed. Essentially, TriNet provides the company with HR expertise and support that we need so that we don't have to build an HR department in-house at this stage.

Pros

Works seamlessly with our accounting team to run payroll.
Employees can easily access and track payroll and benefits info online.
Live support services are very good, especially for employees.

Cons

May be cost prohibitive for some small companies.

Likelihood to Recommend

TriNet is well suited for a company that has reached a certain size where HR expertise and resources are needed, but has *not* yet reached a size where building its own HR department is feasible. After we reviewed several PEOs carefully, TriNet stood out as the best-combined HR and benefits management solution, especially for a company like ours with employees in multiple states. It is a bit more expensive than some other PEOs, so some small companies would not be able to afford TriNet.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

1 year of experience

Review of TriNet's services for a small investment banking firm

Rating: 9 out of 10

Incentivized

July 24, 2020

Use Cases and Deployment Scope

TriNet is being used across the entire firm for payroll, commissions, and benefits services. In the past we did not have a solid benefits system that all employees were able to use so this has been a major upgrade for our small investment banking firm. We also had poor accounting management at our previous payroll company and had to continually check up on their work.

Pros

The ease and ability to edit payroll and create additional payroll entries
The interface for users and administrators is very easy to navigate
Account managers are always quick to respond to answer questions

Cons

When we first signed on, the insurance carrier transfers during the fall was a bit difficult for some and could have been given more guidance on that.
Wish there were more carrier options for our area for healthcare benefits.
Wish the credit threshold for payroll and commissions was higher to avoid doing a separate wire as getting a reverse wire set up with major banks is very difficult.

Likelihood to Recommend

I guess it really depends on the type of business the person works for, but I would highly recommend TriNet for smaller firms like ours, as they have much more competitive pricing compared to other big PEO names and a great selection of benefits. Also, we like that those we correspond with at TriNet are familiar with our line of work.

Devin Schubbe

Manager of Operations in Corporate at Caddo Lake Capital (1-10 employees)

Vetted Review

1 year of experience

Truly Happy with TriNet

Rating: 10 out of 10

Incentivized

July 24, 2020

Use Cases and Deployment Scope

At Mercury Capital we use TriNet for all of our benefits and payroll. TriNet is used in our US offices. We love that everything is handled by one group and that we always have our TriNet representative to assist us. TriNet keeps us updated on everything we need to know about benefits for our employees.

Pros

Response Time
Keep us updated on new benefits for employees
Coverage
Increases in benefits, each year it just goes up a small amount

Cons

When you dial into the 800 number for assistance, they really want you to speak with your rep but sometimes the rep is busy and we need an answer quickly.

Likelihood to Recommend

We are very happy with all the services we have with TriNet\. We get calls all the time to change but we feel really comfortable with our benefits and those who assist us.

Kathleen Zero

Executive Staff Coordinator in Finance and Accounting at Mercury Capital Advisors (51-200 employees)

Vetted Review

10 years of experience

TriNet is a must-have

Rating: 10 out of 10

Incentivized

July 21, 2020

Use Cases and Deployment Scope

We use TriNet for payroll, expense reimbursements, and human resources. The accounting department in my office handles it while the employees all have their own logins and can access their paystubs, the marketplace and contact TriNet for anything thy need. TriNet is a one-stop-shop every office needs to have. They make everything easy for our company.

Pros

Payroll - make a mistake? They can fix it.
Human resources - not sure what to do? TriNet has all the answers.
Customer service - need help? Your TriNet rep is ALWAYS available.

Cons

The TriNet Expense app could be more user friendly.

Likelihood to Recommend

I have never had an issue with TriNet. Everyone from that company is really helpful and knowledgeable. My team specifically is amazing. Let TriNet handle human resources and payroll for you, you will not regret it.

Rebecca Lopez

Business Director at SWARM INC (11-50 employees)

Vetted Review

3 years of experience

Not on par!

Rating: 7 out of 10

Incentivized

July 21, 2020

Use Cases and Deployment Scope

TriNet is the co-employer (PEO) for the company. The "solve" includes the services via the PEO platform.

Pros

Responsive Payroll, Business Partner and Senior level TriNet staff.
Payroll representative is amazing to help find solutions in her wheelhouse.
Business Partner works to find solutions and is great at researching answers as needed.

Cons

Based on years in business, there are a number of PEO functionality and services that are not in place or just starting to be considered. Example: This is our HRIS and TriNet is not positioned to connect with other 3rd party vendors that we use. We either have to manually upload the report to a 3rd party or pay extra for API development. My experience at other companies with a PEO, it is the PEO's role (ie. ADP PEO does this).
Legal guidance - (handbook development, legal guidance, org changes guidance) these are services that you have to ask for, hope for, and ultimately use an external counsel. (ADP does this work for you as a co-employer.)
Recommend Stratustime - but it is not integrated with TriNet. So we have to manually upload data. This is the time and attendance product and labor-intensive!
Resources for TriNet Business partner is challenging for them, so as a client, we have to wait until the TriNet BP can get someone in-house to give them info and directions (Legal, STD info, TriNet platform, etc.).

Likelihood to Recommend

The best scenarios for TriNet would be small companies with HR leadership that is not aware of what a robust PEO should be providing, seamlessly.

Verified User

Vice-President in Human Resources (51-200 employees)

Vetted Review

2 years of experience

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