Item: TriNet
Rating: 9
Author: Devin Schubbe

Overall Satisfaction with TriNet

Use Cases and Deployment Scope

TriNet is being used across the entire firm for payroll, commissions, and benefits services. In the past we did not have a solid benefits system that all employees were able to use so this has been a major upgrade for our small investment banking firm. We also had poor accounting management at our previous payroll company and had to continually check up on their work.

Pros and Cons

Pros

The ease and ability to edit payroll and create additional payroll entries
The interface for users and administrators is very easy to navigate
Account managers are always quick to respond to answer questions

Cons

When we first signed on, the insurance carrier transfers during the fall was a bit difficult for some and could have been given more guidance on that.
Wish there were more carrier options for our area for healthcare benefits.
Wish the credit threshold for payroll and commissions was higher to avoid doing a separate wire as getting a reverse wire set up with major banks is very difficult.

Support Rating

Any time we have a question or concern we always get a fairly quick response with helpful answers or guidance, especially during the on-boarding process with many confusing tax-related documents for both the company and employees. They have also been very helpful in assisting those that needed help while selecting their benefit plans on the platform.

Usability

I believe TriNet's interface is incredibly intuitive to navigate minus a few payroll-related items when creating additional payroll reports. I rarely am asked for assistance from other employees on how to use their TriNet login and platform. I also am easily able to pull a variety of different reports without creating much brain damage.

Return on Investment

Improvement in payroll accuracy
Improvement in selection of benefits for employees
Improvement with compliance

Alternatives Considered

We used to use FirstStar, a payroll services company, and a local broker for health insurance for a few employees. They were not PEO so we have absolutely had an increase in benefits with using TriNet. Before TriNet, we did not have an affordable option to have healthcare available to all employees and we have now been able to fulfill that. Payroll has gone a lot easier with TriNet as well. We would constantly have to double-check the previous firm's calculations and deductions.

Likelihood to Recommend

I guess it really depends on the type of business the person works for, but I would highly recommend TriNet for smaller firms like ours, as they have much more competitive pricing compared to other big PEO names and a great selection of benefits. Also, we like that those we correspond with at TriNet are familiar with our line of work.

TriNet Feature Ratings

Comments

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Kimberly Runyen
(Vendor Representative) commented 4 years ago
Hi Devin, thanks for your feedback! We are glad our industry-specific HR solutions have been able to help your business succeed.

Review of TriNet's services for a small investment banking firm