Item: TriNet
Rating: 8
Author: Jon Whitaker

Use Cases and Deployment Scope

It's being used across the entire organization (2 separate divisions) to manage our payroll & tax compliance, manage & track paid time off, and provide our staff competitive and compelling benefits that help us to attract talent.

Pros and Cons

Onboarding new staff is very easy.
Offering high-quality benefits is made accessible to smaller companies.
Customer Service to date has been outstanding.
I'm able to offload a lot of HR-related tasks to TriNet.

The user-interface feels outdated and is difficult to navigate.
Similarly, the reporting feels like it's designed for someone who's already familiar with HR Standards. It's not great for someone who's running a small company.
Additional employee-level functions (like being able to see a custom org chart, contact co-workers, etc) would be welcome.
There's not a great process for onboarding a new manager when there are changes in the company.

Support Rating

We have received stellar service & care from our account manager. She seems to know our company, our needs, and our history. I don't feel like we're one of 100, but one of maybe 5 or 10. I've honestly often been surprised at just how helpful she has been.

Usability

There is a lot of room for growth on the user interface side, especially on the company management side. It feels like it was designed by computer programmers for computer programmers.

Return on Investment

Improve payroll accuracy & accounting
Improve the benefits offered
Improve cash flow projections
Reduce overall time spent on HR

Likelihood to Recommend

It's great for small companies like ours or companies where there isn't yet room for a large HR apparatus. I'm particularly a fan of the benefits that are offered, and the peace of mind that comes from knowing there is a much larger organization behind us ensuring that we are compliant with HR laws, both nationally & locally

TriNet Review: A small company's perspective

Overall Satisfaction with TriNet