TriNet Review: A small company's perspective
August 19, 2020

TriNet Review: A small company's perspective

Jon Whitaker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

It's being used across the entire organization (2 separate divisions) to manage our payroll & tax compliance, manage & track paid time off, and provide our staff competitive and compelling benefits that help us to attract talent.

Pros

  • Onboarding new staff is very easy.
  • Offering high-quality benefits is made accessible to smaller companies.
  • Customer Service to date has been outstanding.
  • I'm able to offload a lot of HR-related tasks to TriNet.

Cons

  • The user-interface feels outdated and is difficult to navigate.
  • Similarly, the reporting feels like it's designed for someone who's already familiar with HR Standards. It's not great for someone who's running a small company.
  • Additional employee-level functions (like being able to see a custom org chart, contact co-workers, etc) would be welcome.
  • There's not a great process for onboarding a new manager when there are changes in the company.
We have received stellar service & care from our account manager. She seems to know our company, our needs, and our history. I don't feel like we're one of 100, but one of maybe 5 or 10. I've honestly often been surprised at just how helpful she has been.
There is a lot of room for growth on the user interface side, especially on the company management side. It feels like it was designed by computer programmers for computer programmers.
  • Improve payroll accuracy & accounting
  • Improve the benefits offered
  • Improve cash flow projections
  • Reduce overall time spent on HR
It's great for small companies like ours or companies where there isn't yet room for a large HR apparatus. I'm particularly a fan of the benefits that are offered, and the peace of mind that comes from knowing there is a much larger organization behind us ensuring that we are compliant with HR laws, both nationally & locally

TriNet Feature Ratings

4.0
Employee demographic data
2
Employment history
2
Job profiles and administration
2
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
2
Organization and location management
2
Compliance data (COBRA, OSHA, etc.)
10
9.8
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
7.3
Approval workflow
6
Balance details
6
Annual carry-forward and encashment
10
7.2
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
5
Employee recognition
1
Asset Management ()
Not Rated
2.3
Report builder
2
Pre-built reports
4
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Kimberly Runyen | TrustRadius Reviewer
    Kimberly Runyen
    (Vendor Representative) commented 5 years ago
    Hi Jon! Thank you for taking the time to submit your feedback! We are glad we are able to help you attract top talent in this competitive hiring market and look forward to watching your company grow and succeed!

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