My Experience With Twilio
November 18, 2025
My Experience With Twilio
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Programmable SMS
- Programmable Video
- Programmable Voice
- Programmable Chat
Overall Satisfaction with Twilio
Twilio has been our go to solution when it comes to customer communications and engagements and it has worked really well. It makes it easy to integrate multichannel communication features including email, voice, video, and calling into our services and apps thereby enhancing engagements. With the Twilio, we have been able to not only offer 24/7 support but also personalize engagements. It is the best business-customer communication solution I have used in my career it has been a great addition to our business.
Pros
- Supports Omnichannel communications.
- It makes it easy to personalize customer engagements.
- Offers 24/7 support.
- Customer communication is east/fast/secure.
- It is highly scalable.
- Support customer data analytics.
Cons
- Poor customer service - takes too much time to respond.
- Sometimes messages aren't delivered.
- It ensures proper communication between our business and customers.
- The right engagement ensures customer loyalty and we better customer experiences.
- We save costs when it comes to customer communication/engagements.
We use emails, messages, and voice and it has all the channels we need. It is reliable and effective.
Our business needs keeps on growing and Twilio is scalable and we can always pay for that we need and adjust depending on business needs.
Do you think Twilio delivers good value for the price?
Yes
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
Yes
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes
Comments
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