TrustRadius Insights
ULTATEL has been praised by users for its solid and convenient phone system, providing a positive experience. One key use case of ULTATEL …
Starting at $24.95 per month per user
View PricingOverview
What is ULTATEL Cloud Business Phone System?
ULTATEL delivers a platform for phone calls, audio meetings, video conferencing, online Fax, team messaging, SMS, and business collaboration. Whether managing multiple branches or a remote team, it helps users to keep connected with employees and clients through a phone…
Recent Reviews
Leaving a review helps other professionals like you evaluate VoIP Providers
Be the first one in your network to review ULTATEL Cloud Business Phone System, and make your voice heard!
Get StartedPricing
Cloud PBX - Professional
$24.95
Cloud
per month per user
Cloud PBX - Premium
$28.95
Cloud
per month per user
Cloud PBX - Ultimate
$38.95
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.ultatel.com/plans-prices
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24.95 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is ULTATEL Cloud Business Phone System?
ULTATEL delivers a platform for phone calls, audio meetings, video conferencing, online Fax, team messaging, SMS, and business collaboration. Whether managing multiple branches or a remote team, it helps users to keep connected with employees and clients through a phone system that works as one, and track a team’s productivity and sales analytics with its Microsoft Teams and CRM Integrations.
ULTATEL is a provider of cloud-based phone solutions – unifying voice and video with Microsoft Teams, contact centers and CRMs. The ULTATEL Clarity Connect system, with more than 40 telephony-grade features, helps companies operate from single or multiple locations seamlessly using desktop phones, softphones or mobile apps. The ULTATEL Contact Center solution includes advanced Interactive Voice Response (IVR), call queuing, skilled/time-based routing and advanced call analytics, which allows leadership teams to control every aspect of daily business in their call centers.
ULTATEL is a provider of cloud-based phone solutions – unifying voice and video with Microsoft Teams, contact centers and CRMs. The ULTATEL Clarity Connect system, with more than 40 telephony-grade features, helps companies operate from single or multiple locations seamlessly using desktop phones, softphones or mobile apps. The ULTATEL Contact Center solution includes advanced Interactive Voice Response (IVR), call queuing, skilled/time-based routing and advanced call analytics, which allows leadership teams to control every aspect of daily business in their call centers.
ULTATEL’s vision is to completely change how companies conduct business by delivering the most comprehensive suite of unified cloud-based telephony services, dramatically improving responsiveness, increasing productivity, enhancing globalization efficiencies and reducing operating costs so that businesses can most effectively compete both today and in the future.
ULTATEL Cloud Business Phone System Features
Cloud PBX Features
- Supported: Hosted PBX
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
ULTATEL Cloud Business Phone System Videos
A VoIP Cloud Phone Solution | ULTATEL
ULTATEL's Clarity Connect Softphone for iPhone
Connect with ULTATEL | Microsoft Teams Phone Integration
ULTATEL Cloud Business Phone System Integrations
ULTATEL Cloud Business Phone System Competitors
ULTATEL Cloud Business Phone System Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English, Chinese, French, Japanese, Portuguese, Russian, German, Spanish |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ULTATEL has been praised by users for its solid and convenient phone system, providing a positive experience. One key use case of ULTATEL is its integration with Microsoft Teams, which effectively solves the issue of scattered customer communication. Customers appreciate ULTATEL's quick and effective customer service, as well as their willingness to customize the product to fit specific needs.
Users have had an overall great experience with ULTATEL, from the service provided to the infrastructure, apps, and customer support. They find the ability to give admin permissions to users and generate reports valuable for better call management and assessing employee performance. The maintenance and management of the phone system are vastly superior to previous on-site systems, making it easier to add and move lines.
The switch to ULTATEL has been user-friendly, with helpful onboarding and seamless user management. Customers have found ULTATEL reliable, feature-rich, and affordable compared to other providers. Users are extremely satisfied as ULTATEL successfully meets their business requirements. Furthermore, they have received excellent support from ULTATEL, contributing to a positive overall experience with the company.
Helpful and Patient Customer Service: Many users have found the customer service at UltaTel to be helpful and patient. They appreciate the support provided by the staff in resolving their queries and concerns.
Excellent Pricing with Additional Features: Several reviewers have mentioned that they were impressed with the pricing of UltaTel compared to a competitor like Vonage. They found it to be excellent, especially considering the presence of additional features that enhance their communication experience.
Seamless Integration with Microsoft Teams: The seamless integration of UltaTel with Microsoft Teams has been highly praised by users. They appreciate how easily the two systems work together, allowing for efficient collaboration and communication within their organization.
Soft phone reliability issues: Some users have found the soft phone to be unreliable, as it frequently drops calls. This has caused frustration and interruptions in communication for these users.
Lack of understanding and utilization of features: Several reviewers have expressed a desire for better understanding and utilization of features like screen sharing and viewing someone else's screen. They feel that improved guidance or training resources would greatly enhance their experience with the system.
Outdated phone system: A number of users have mentioned the need for an update to the phone system to keep up with newer models. They believe that having compatibility with the latest devices would improve overall performance and functionality.