Name: Connect with ULTATEL | Microsoft Teams Phone Integration
Uploaded: 2021-01-04T20:01:24.000Z
Duration: 31 s
Description: Connect with ULTATEL | Microsoft Teams Phone Integration

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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Rymera Advanced Coupons

Mandiant Advantage Automated Defense

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OvalEdge

Dryad

Dryad Networks GmbH

Cymbio

Codecademy from Skillsoft

Skillsoft

Nextiva

RingEX

OnSIP

Vonage Business Communications

Microsoft Teams

### Service Quality
Users consistently highlight ULTATEL Cloud Business Phone System's service quality as a standout feature, with many expressing satisfaction with the prompt and effective customer service provided. The reliability of the service, coupled with the responsiveness and efficiency of the customer support team, has garnered positive feedback from users. Additionally, the ease of use and convenience of the phone system have been commended, further enhancing the overall service quality experience for customers.

### Support Teams
Users consistently praise Ultatel Cloud Business Phone System's customer service responsiveness and efficiency. The reviews highlight that Ultatel's support teams are described as super friendly, quick to respond, and dedicated to swiftly resolving any issues that arise. Customers appreciate the immediate and effective assistance provided by Ultatel's support teams, emphasizing their reliability and competence in addressing concerns. The integration of features and CRM support further enhances the overall positive experience users have with Ultatel's support teams.

### Call Handling
Users have expressed a range of opinions regarding Ultatel Cloud Business Phone System's call handling capabilities. While some appreciate the ease of retrieving voicemails from any extension and the call recording feature, others have highlighted issues with transferring calls and the call parking system. The ability to customize admin permissions for call history and reports has been a positive aspect for many users, allowing for better call management and scheduling adjustments. However, concerns have been raised about the limitations in call retrieval after transferring and the default settings for phone groups. Despite a painless rollout process and pre-assigned phones, some users have encountered challenges with dropped calls on the soft phone and a lack of knowledge about utilizing additional features like screen sharing.

### Recording and Voicemails
Users across various industries consistently highlight ULTATEL Cloud Business Phone System's recording and voicemail capabilities as standout features. The ease of setting up and utilizing the software, coupled with the reliability of the system, has garnered positive feedback. The call recording functionality, along with other administrative tools, is particularly commended for its user-friendly interface and intuitive operation. Additionally, the integration process is lauded for its simplicity, thanks to the expertise of the Ultatel team. These aspects collectively contribute to a positive user experience and enhance communication efficiency within organizations utilizing the system.

### IVR and Fax
Users have expressed varying opinions on the ivr and fax capabilities of ULTATEL Cloud Business Phone System. While some users praise the ease of integration and the range of features such as Cloud PBX, IVR, call routing, call recording, efaxes, and SMS texting within MS Teams, others have not highlighted these aspects as prominently. The ability to provide critical features like IVR and fax solutions seems to be a strong point for some users, while others may not find it as compelling.

ULTATEL has been praised by users for its solid and convenient phone system, providing a positive experience. One key use case of ULTATEL is its integration with Microsoft Teams, which effectively solves the issue of scattered customer communication. Customers appreciate ULTATEL's quick and effective customer service, as well as their willingness to customize the product to fit specific needs.

Users have had an overall great experience with ULTATEL, from the service provided to the infrastructure, apps, and customer support. They find the ability to give admin permissions to users and generate reports valuable for better call management and assessing employee performance. The maintenance and management of the phone system are vastly superior to previous on-site systems, making it easier to add and move lines.

The switch to ULTATEL has been user-friendly, with helpful onboarding and seamless user management. Customers have found ULTATEL reliable, feature-rich, and affordable compared to other providers. Users are extremely satisfied as ULTATEL successfully meets their business requirements. Furthermore, they have received excellent support from ULTATEL, contributing to a positive overall experience with the company.

Helpful and Patient Customer Service: Many users have found the customer service at UltaTel to be helpful and patient. They appreciate the support provided by the staff in resolving their queries and concerns.

Excellent Pricing with Additional Features: Several reviewers have mentioned that they were impressed with the pricing of UltaTel compared to a competitor like Vonage. They found it to be excellent, especially considering the presence of additional features that enhance their communication experience.

Seamless Integration with Microsoft Teams: The seamless integration of UltaTel with Microsoft Teams has been highly praised by users. They appreciate how easily the two systems work together, allowing for efficient collaboration and communication within their organization.

Soft phone reliability issues: Some users have found the soft phone to be unreliable, as it frequently drops calls. This has caused frustration and interruptions in communication for these users.

Lack of understanding and utilization of features: Several reviewers have expressed a desire for better understanding and utilization of features like screen sharing and viewing someone else's screen. They feel that improved guidance or training resources would greatly enhance their experience with the system.

Outdated phone system: A number of users have mentioned the need for an update to the phone system to keep up with newer models. They believe that having compatibility with the latest devices would improve overall performance and functionality.

Cloud PBX - Professional

Cloud PBX - Premium

Cloud PBX - Ultimate

Contact Center - Contact

Contact Center - Plus

Contact Center - Ultimate

Ring4 headquartered in San Francisco offers a VoIP app that allows business owners and others to add a second (or third) phone line to their mobile phone.

Personal Line

Business Line

Call Recording (add-on, business line only)

Transcripts (add-on, business line only)

International Calling (available on personal + business lines)

Ring4

Direct virtual phone number

Virtual SMS number

Toll-free (800) number

Virtual PBX

Virtual fax number

HotTelecom

ULTATEL Cloud Business Phone System

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

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ULTATEL

The Easiest VoIP Cloud Phone Solution | ULTATEL

ULTATEL is the easiest, out-of-box solution for all your VoIP cloud phone sytem needs. It doesn't matter if you're a location-independent entrepreneur or a large enterprise.

With ULTATEL, it's easy to connect your cloud phone with Microsoft Teams and significantly reduce your phone bill while allowing you to work from anywhere!

ULTATEL also integrates with the tools you and your team are already familiar with. Here are some examples of ULTATEL integrations:
- Dropbox
- Google Drive
- HubSpot
- Microsoft Dynamics
- Microsoft Teams
- OneDrive
- Pipedrive
- Salesforce
- Skype
- Zendesk

Check our website for more information: https://www.ultatel.com/

You can also stay updated by following us on:
LinkedIn: https://www.linkedin.com/company/ultatel/
Twitter: https://twitter.com/ultatel
Facebook: https://www.facebook.com/UltaTel/

ULTATEL's Clarity Connect Softphone for iPhone

Connect with ULTATEL | Microsoft Teams Phone Integration

Your company uses teams for everything. Video meetings, chat, file sharing…now it’s time to connect it to the outside world with your phone. With ULTATEL’s Microsoft Certified Teams integration, your Teams users can connect to your non team users, like your customers, vendors... everyone. 

There’s no equipment or maintenance to worry about. Just one application for phone, video, chat, everything. With ULTATEL for Teams, it’s all under one roof. 

We may not all be in the same place, but we can work closer than ever before. 

To learn more, visit https://ultatel.com

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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ULTATEL Cloud Business Phone System

Overview

What is ULTATEL Cloud Business Phone System?