Name: Rant & Rave
Author: Upland Software

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Mobile App Development

Product Analytics

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Enterprise Generative AI

Enterprise

Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Application Server

Cloud Storage

Consulting and Advisory Services

Cybersecurity Consulting

Database Load Balancing

Distributed Denial of Service (DDoS) Protection

Embedded Business Intelligence (BI)

Embedded Database

Enterprise Architecture Management

Fraud Detection

Function as a Service (FaaS)

Integration Platform as a Service (iPaaS)

Mobile Data Security

Mobile Device Management (MDM)

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Software Composition Analysis (SCA)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Appointment Scheduling

Competitive Intelligence

Content Management

Customer Journey Mapping

Email Marketing

Gamification

Heatmap and Session Recording

Landing Page

Marketing Automation

Mobile Advertising

Online Proofing

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Lead Generation Services

Multichannel Retail

Product Configuration

Quote to Cash

Sales Email Tracking

Sales

Cloud Infrastructure Entitlement Management

Identity Threat Detection & Response Software

Virtualization Security

Security

Construction Workforce Management

Dental

Vertical-Specific

medium

large

Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.

Medallia

Customer Experience Management

Product usage analytics

Customer experience profiles

Customer experience dashboard

Customer journey mapping

Churn risk scoring

AI-powered recommendations

MindTouch

Likelihood to Recommend

Likelihood to Renew

Performance

Usability

Support Rating

Online Training

Implementation Rating

Configurability

Product Scalability

Ease of integration

Vendor post-sale

Zoho CRM Plus

Contract Terms and Pricing Model

Zoho

PG Forsta HX Platform

PG Forsta

Quadient Inspire

Availability

In-Person Training

Vendor pre-sale

Quadient

Cisco Webex Experience Management (discontinued)

Discontinued Products

Sogolytics

Verint Voice of the Customer

Verint

Alida CXM

Alida

Upland Rant & Rave captures in-the-moment feedback to drive positive change throughout your organization.

Top Rated 2023

small

NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.

Digital Agent

Voice Agent

Omnichannel Agent

Essential Suite

Core Suite

Complete Suite

NICE CXone

Contact Center

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Automatic speech recognition (ASR)

Natural language processing for IVR

Communications forecasting

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Intelligent call routing

Chatbots

AI assistance for live agents

InContact Cloud Contact Center NICE CXone

NICE Systems

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Genesys

Rant & Rave

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Upland helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Their growing library of products delivers the "last mile" plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don’t provide. They focus on specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for their ~1,800 enterprise customers. To learn more, visit <a href="http://www.uplandsoftware.com" rel="">www.uplandsoftware.com</a>.

Upland Software

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

The ability to map out the journey your customers take by persona.

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

Operating Systems	Unspecified
Mobile Application	No

Rant & Rave

Overview

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What is Rant & Rave?

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Offerings

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Alternatives Pricing

NICE CXone

What is NICE CXone?

Genesys Cloud CX

What is Genesys Cloud CX?

Product Details

What is Rant & Rave?

Rant & Rave Technical Details

Comparisons

Compare with

Medallia

MindTouch

Zoho CRM Plus

PG Forsta HX Platform

Quadient Inspire

Cisco Webex Experience Management (discontinued)

Sogolytics

Verint Voice of the Customer

Alida CXM

Reviews