Verint Knowledge Management reduces hold time
Use Cases and Deployment Scope
In our organization, This Verint Knowledge Management product helps to drive down questions the associates put customers on hold for. Now they can get the answers they need in seconds leaving the customer on the line leading to a good customer experience
Pros
- source of information
- gathers data
Cons
- There is room for improvement with Verint Knowledge Management because I think Verint Knowledge Management Should be included and not a add on