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Ziwo is a contact center software that has proven to be helpful in solving multiple business problems for its users. With the auto-dialer …
Overview
What is ZIWO?
ZIWO is a cloud-based contact center software that enables companies to communicate with their customers over the phone, WhatsApp, and SMS. Developed by Aswat Telecom, ZIWO offers businesses an efficient and reliable solution for managing customer interactions effectively. Its readymade plugins integrate...
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What is ZIWO?
Ziwo is a cloud based contact center software developed by Aswat Telecom, a company based in the Middle East, presented by the vendor as an efficient, reliable contact center solution since 2010, with a numerous local and international clientele.
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Product Demos
HubSpot Integration Demo
YouTube
ZIWO Dialpad Demo
YouTube
ZIWO demo with HUBSPOT
YouTube
ZIWO Dialpad Transfer Demo
YouTube
Ziwo Demo Full
YouTube
Zdial API Demo Tutorial
YouTube
Product Details
- About
- Tech Details
What is ZIWO?
ZIWO is a cloud-based contact center software that enables companies to communicate with their customers over the phone, WhatsApp, and SMS. Developed by Aswat Telecom, ZIWO offers businesses an efficient and reliable solution for managing customer interactions effectively. Its readymade plugins integrate well with most CRM tools such as Salesforce or Zendesk while its open API architecture allows users to integrate it with any app. With connections available in 145 countries globally, ZIWO easily expands your reach into new geographies.
ZIWO's call tracking feature makes it possible to track sales and marketing campaigns effortlessly while ensuring customer data privacy through call masking. The agent and admin mobile app make handling inbound calls on the go simple. Additionally, ZIWO includes AI-enabled emotion tracking making it easy to know the emotions of customers during calls using emoji display; all recorded calls are analyzed giving valuable insights into how satisfied your clients were after interacting with your company representatives. Overall, ZIWO provides an excellent platform for effective customer communication management that can scale alongside business growth needs.
ZIWO Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Ziwo is a contact center software that has proven to be helpful in solving multiple business problems for its users. With the auto-dialer feature, outbound calls are made with ease and call records can be listened to, both for inbound and outbound calls. This has made the process of solving customer queries effortless, as users have had good experiences communicating with Point of Contacts (POCs) through phone calls using Ziwo. In addition, listening to agent calls and creating tables for specific metrics has provided insights into important data points such as call pick-up speed, average call duration, and time spent on break.
The software's excellent sound quality has made it easy to connect and transfer calls between colleagues while working from home, covering all incoming and outgoing calls. The ride-hailing industry has also benefited from the use of Ziwo in resolving client complaints on usage and registration. Moreover, Ziwo provides valuable workforce management solutions for taking feedback and managing performance through call recordings. Overall, users find Ziwo a perfect software solution that offers value for money spent on it.
Call Quality: Reviewers frequently mentioned the call quality of Ziwo, with many stating that it is clear and has no issues or delays. Some users appreciated how well Ziwo's voice quality integrates with their IVR system.
Ease of Use: The user-friendly interface and straightforward features of Ziwo were praised by many reviewers. Users found it easy to navigate through the app, search for calls by number or agent name, analyze calls, and download data in bulk for analysis.
Call Recording: Many users found call recording to be a useful feature offered by Ziwo, which allowed them to monitor agents' calls in different departments and identify key areas for improvement. Additionally, some users appreciated how they could record international calls as well without any hassle.
Clunky UI: Some users have found the user interface of ZIWO to be clunky and difficult to navigate. The UI has been reported by one user as confusing and difficult to manipulate.
Poor Call Quality: Several users have reported poor call quality with unclear voice on ZIWO. In addition, calls cannot be deleted from the software unless there is an error.
Glitches and App Malfunctions: A few users have experienced various glitches and issues with the app not working properly such as dropped calls, automatic logouts, and even calls dropping every 30 minutes.