Item: 3CX
Rating: 9
Author: Mike McCloskey

Overall Satisfaction with 3CX Phone System

Use Cases and Deployment Scope

3CX is the VoIP system in place for our municipal offices. We currently service about 30 users. It gives VoIP functionality via Linux, Mac, or even Windows. It was initially set up on a Win Server. It handles all voice communications for the office and transfers off-site as needed. It is very flexible, allowing for future changes.

Pros and Cons

Pros

Multi-platform support.
Available in free an in value-added tiers.
Stable
Mature product

Cons

Stability under Windows

Return on Investment

Stable and inexpensive software.
uses basic computer equipment.
Interfaces with Industry standard VoIP switches.

Alternatives Considered

Digium Asterisk

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.

Other Software Used

Microsoft Office 2016, TeamViewer, Apple Remote Desktop, Apple iCloud

Likelihood to Recommend

The biggest advantage of 3CX is Windows operability. While it makes much more sense to use some flavor of Unix; there are situations where deploying in a Won environment makes sense. Once established, it can later be migrated to an inherently stable Unix environment. There are situations where an organization needs to be compatible with other installs, likely using Asterisk. That would be a strong consideration against 3CX.

Comments

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3CX VoIP System even runs on Windows