8x8 = 64 Karat Gold Phone System
July 17, 2019
8x8 = 64 Karat Gold Phone System
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Work
8X8 was selected as our VoIP system throughout the organization. The ability to be able to have access to the company's phone system anywhere in the world was a key selling feature. It also integrates into our CRM system, which is an added bonus.
Pros
- Easy to use interface
- Click to dial
- Ability to sync from PC to laptop.
- No need for a physical desk phone anymore.
Cons
- Ability to read international numbers with brackets in it, i.e. +41 (0) 7220 does not work on click to dial at present.
- Easier navigation through setting up call queues and auto attendants.
- Some free templates of hold music.
- Saved a lot compared to other price plans as we dial internationally daily.
- Installed within minutes.
- Set up and configuration was lightening quick
- Syncs with most 3rd party systems, email, CRM, etc.
Having previously used 8X8 and CloudCall, when we went to the market for a VoIP provider to Integrate ERP, we found that 8X8 was much better across the following areas:
- Better User interface.
- Call reporting was more in-depth and accurate.
- Call conferencing. It was much easier to add people in and to schedules.
- Customization. Both in terms of hold music, answering messages, and call routing.
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