TrustRadius
What 8 x 8 Means to Our Business
https://www.trustradius.com/voip8x8 X Series (Formerly Virtual Office)Unspecified7.2144101
Kristi Saxon profile photo
July 25, 2019

What 8 x 8 Means to Our Business

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 Virtual Office

We turned to 8 x 8 in 2016 when the cost of traditional phone service was getting out of hand. I worked with Ferman Smith to get the transition rolling and we have never looked back. We use the system throughout our office and is has made all the difference in the world. The system is reliable and if there are ever any questions, I just call and there is always someone to help me.
  • I love the 8 x 8 virtual office where I am able to set the phone system up and let it run without any issues.
  • The customer service department is amazing and always there to help and guide you through setting up the system.
  • I love that there are multiple ways to speak with customer service, ex. chat, phone, and a self-service support page.
  • Sometimes setting up the system can be a little hard, however, there is always someone available to walk you through it, or help set it up.
  • The cost of the 8 x 8 system is less expensive than traditional phone systems and offers so much more which allowed us to put more money into advertising the business.
8 x 8 is the first VOIP service we have used and are so happy with the service we have not looked for service elsewhere.
8 x 8 Virtual Office is suited for all business small to large, that wants to have the option of "set it and leave it". If and when you ever want to make a change it is easy to log in and take care of it.

8x8 X Series (Formerly Virtual Office) Feature Ratings

User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call park
10
Call screening
10
Message alerts
10