8x8 Good in a pinch
Updated August 09, 2019
8x8 Good in a pinch
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Virtual Office
It is being used in support of a contracted Contract Center. It addressed the issue of providing call routing and allowing office and remote workers a robust platform for handling calls as well as the management team the reports we needed to meet the customer requirements.
- User-friendly
- Provides in-depth call reporting
- Great call flow
- Reports interface could be easier and more intuitive.
- Make it easier to move from desk phone to softphone to cell.
- Price is a little high.
- For remote and in the field workers we do not have to issue a handset and they use the cell phone app.
- Do not have to install physical lines at all of our office locations.
- Jibe and RingCentral
We selected 8x8 because the cost of deployment was less and the service met the federal security regulations.
8x8 Work Feature Ratings
Using 8x8 Virtual Office
100 - HR, Accountpayable, Call center
2 - IT System Admins
- General office
- Call Center Support
- Presence