Loving 8x8!
August 02, 2024

Loving 8x8!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

I use 8x8 Work daily in our organization. We are a primarily remote company, with employees all over the map, and with 8x8 it allows our employees to stay connected by having virtual office phone numbers. I really love the 8x8 Admin Work Center where a user with admin rights can have control over various options for employees.

Pros

  • call forwarding
  • voicemail
  • Admin center

Cons

  • more user friendly
  • easier way to connect with customer service
  • I believe the monthly cost could be a little less than what we pay
I haven't had any issues with 8x8.
I have not used or evaluated any other products like 8x8.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

I love the call forwarding feature in 8x8! I haven't had any complaints from staff regarding 8x8 so I would definitely recommend it to a colleague if asked.

8x8 Work Feature Ratings

10.0
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Using 8x8 Work

  • voicemail
  • call forwarding
  • use of extension
  • lookup of extensions
  • learn more about how 8x8 can work for our organization
I love 8x8!

Evaluating 8x8 Work and Competitors

  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
8x8 integrated very well with how we use Microsoft Teams
We are not looking to cancel 8x8

8x8 Work Implementation

I did not participate in the implementation process.
  • Don't know
Not sure - I was not a part of the implementation process.
  • N/A

8x8 Work Support

The support is helpful, but it seems I always have to place an online email/ticket and wait for 8x8 to call me back.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. I am unaware of premium support for 8x8.
I received exceptional support from 8x8 when I reached out to get a former employee removed from our billing account.

Using 8x8 Work

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • N/A
Yes, but I don't use it

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 2 years ago
    Hi, we are delighted you are loving 8x8! It's great to hear it heals you manage your employees in different locations. We appreciate your feedback.

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