Item: 8x8 Work
Rating: 8
Author: Thomas Pepon

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We use 8x8 in place of having desk phones. Since we are a hybrid shop, a desk phone solution doesn't make a lot of sense. I'm just a user, but from day 1, 8x8 worked for me. Whether I'm in the office or at home, I can pick up my calls.

There is a rudimentary text chat option as well. I use a separate chat service for engineering work, but if I needed to text someone else in the company outside of engineering, I have that availability.

Pros and Cons

Pros

has a directory with all the company users loaded
calls come in without any setup work on the user's end
chat attachment size allows for up to 50M files

Cons

text chat needs a little more functionality, formatting, images maybe, it's very dry as plain text w/ simple emojis and attachments

Return on Investment

no physical phones
no office architecture to manage physical phones
works well for hybrid users, it's available anywhere

Usability

The options that I use work. It's a phone that follows me when I work from home and then back to the office. They are simple, not cluttered with functionality. (I'm ok with that, a simple phone, with a keypad is good.)

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft Teams, SQL Server Management Studio (SSMS), Microsoft Visual Studio

Likelihood to Recommend

It works for calls without having a phone at your desk. That took some time for me to get used to, since I came from a full VOIP office with desk phones, and even secondary POTS lines on the salespeople's desks, but once I got over not having a physical phone, I can see the advantages to not having a physical phone.

Chat is straightforward, good for users who aren't keen on text chatting in general. There aren't many features for a person to learn.

There is a meeting option. I can't speak to it; I've never used it, but it's there!

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented a year ago
Dear Thomas, Thank you for sharing your experience with 8x8! We're glad to hear that it's been a reliable solution for you, especially in a hybrid work environment. It's great that you can easily manage your calls from anywhere. Your insights are invaluable to us!

8x8 Work does what it does