8x8 Work is a Must Have
June 24, 2025

8x8 Work is a Must Have

Brandon Saiki | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 Work so that we can utilize and integrate virtual assistants into our property management and real estate company and workflow. 8x8 Work solves the issue of not being able to utilize our Comcast Business phone service off-shore. We have been using 8x8 Work for nearly a year now and are thrilled with the features and reliability. We particularly liked the ability to choose our own local number. We were able to select three different numbers that very closely aligned with our current numbers with Comcast Business. The few times that we have needed to contact customer service, we can always speak to a live person and have received exceptional customer service. We have strongly considered just switching to utilizing 8x8 Work as our sole phone provider in order to really be able to benefit from all that 8x8 Work has to offer. In any case, 8x8 Work has allowed us to better serve our tenant base and ensure they are more readily able to speak to a live person and have their issues promptly acknowledged and addressed. We couldn't be more thrilled and highly recommend 8x8 Work to our fellow landlords in the Spokane area and beyond.

Pros

  • Allows the consumer to choose their own number
  • Has a number of features like call forwarding, call recording, and ability to block numbers
  • Highly reliable uptime
  • Call quality

Cons

  • Would love to see the ability to use a speed dial list
  • More functionality with call recording
  • Ability to integrate with other phone systems like Comcast Business
  • Less tenant turnover due to higher tenant satisfaction
  • Increased profitability for the business because we can use VAs that utilize 8x8 Work
  • Greater ability to scale the business as a whole
8x8 Work has been around for quite a while and is a major player in the VOIP space. The features are well crafted and thought out and highly comprehensive. All of the primary features you are looking for are there, along with other more niche options like call recording and sophisticated call forwarding options.
8x8 Work was our choice because it could be used outside of the United States. Also, it had great reviews and came highly recommended from a client of ours that was already utilizing 8x8 Work. Other options were either not available in the locations we needed and/or didn't have the same level of comprehensive service and features and call quality that we needed and that our tenants deserve.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 Work is well suited for any business utilizing virtual assistants, as well as any company that wishes to use VOIP service. It is probably less appropriate if you are a really small business that needs only one line or just wants to package service with your internet and/or cable.

8x8 Work Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call recording
8
Call park
10
Call screening
9
Message alerts
10
Mobile app for iOS
10
Mobile app for Android
10

Comments

  • Alison Stewart | TrustRadius Reviewer
    Dear Brandon Thank you for your comprehensive review Were thrilled that 8x8 Work enhances your property management and real estate operations with reliable features and service. Your insights on choosing local numbers and seamless customer service are appreciated. Your recommendations are invaluable

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