Item: 8x8 Work
Rating: 9
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We use 8x8 Work for our church staff of 16 people. The biggest issue it addresses is being able to use our personal cell phones in addition to office phones and computers. It simplifies our daily use of phones, both for calls and messaging. It allows us to be away for our desk and computers and still be able to communicate within our staff and outside of our staff. Most of our staff (excluding our receptionist) use the app for probably about 80% of calls.

Pros and Cons

Pros

Messaging
Easy to indicate different status - away, vacation
Being able to set work hours

Cons

Could be easier to record and choose different greetings
With messaging, I seem to always need to add a contact before sending a message. Would be easier if I could just send a message.

Return on Investment

We had many problems with our phones before going to 8x8 Work. Our congregation (especially older folks) are happy to be able to easily reach a person.
Staff not having to use their personal cell phones

Usability

Overall it's great. Just a few things I mentioned previously that could be improved to make it a bit simpler and more intuitive.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Basecamp, Planning Center, Microsoft 365, Typeform, Evernote

Likelihood to Recommend

Very well-suited for small business as it's fairly simple and cost effective. Well-suited for businesses that want multiple options (app, desk phone, computer) for phone/messaging. Well-suited for businesses who want something different than traditional phones.

Probably isn't the best for a big company that would want more features. Although there may be additional features for larger organizations.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented a month ago
Dear Customer Thank you for your thoughtful review Were delighted that 8x8 Work helps your staff stay connected and simplifies communication across devices. We appreciate your feedback on greetings and messaging were always working to make the experience even more intuitive and seamless.

8x8 Work is great for small businesses