8x8 reliable and money saver
May 18, 2022

8x8 reliable and money saver

James Mo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We moved from another company to 8x8 after someone introduced it. First, we had trouble with our previous phone company, which delayed us from porting the numbers over, and 8x8 was trying its best to help to do the porting as fast as they could. since then, we never had any problem with their service, no downtime, the extra functions which all can be controlled thru their portal web, and we were able to set up Xmas greetings and away greetings. there are still more functions we could use!! the ring group helped to solve our problem on who was answering the call, which was a great help and minimized all the phone ringing at once.
  • Extra functions.
  • Tutorial and live meeting guidance.
  • Reliable network.
  • Price
  • More simple tutorial to explain all the functions.
  • Controlling all the functions thru the app.
  • Ring group functions.
  • Mobile app.
  • All the greeting setup functions.
  • Saved $50 a month on phone bill.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

With the mobile app, even if I am not outside the office, I will still be able to answer the call, multiple times. It helps me to answer questions from customers!

8x8 Work Feature Ratings

Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
7
Answering rules
10
Call recording
Not Rated
Call park
10
Call screening
7
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated