8x8 X Series - Never Lose Contact
February 13, 2021

8x8 X Series - Never Lose Contact

Pat Carlson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

8x8 X Series is being used by our organization in Sales/Support/Billing.
  • Ease of Set Up Office Extensions. External and Internal.
  • Desktop and iPhone Apps.
  • Advising of technical changes.
  • Speed of solving support issues.
  • Contacting a live support person.
  • Cut our cost from legacy system by 200 %.
  • Mobile Employees are never out of touch.
  • Reacting to customer needs greatly improved.
We did not like this feature. Could not share screen.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

Ease of setting up extensions and voicemail. Desktop and iPhone App. Incoming calls ring on iPhone. Push notices and email notifications of voicemails.

8x8 X Series Feature Ratings

Hosted PBX
8
User templates
8
Call reports
8
Directory of employee names
9
Answering rules
8
Call recording
9
Call park
8
Call screening
6
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
8
Video screen sharing
Not Rated
Instant messaging
9
Mobile app for iOS
9
Mobile app for Android
Not Rated