8x8 X Series - Never Lose Contact
Updated September 26, 2025

8x8 X Series - Never Lose Contact

Pat Carlson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

8x8 X Series is being used by our organization in for sales, support and billing. We have extensions for sales, support, and billing plus main number and 800 number. We use SMS for sales and support. We use App exclusively on Computers and phones.

Pros

  • Ease of Set Up Office Extensions. External and Internal.
  • Desktop and iPhone Apps.
  • SMS

Cons

  • Advising of technical changes.
  • Speed of solving support issues.
  • Contacting a live support person.
  • Cut our cost from legacy system by 200 %.
  • Mobile Employees are never out of touch.
  • Reacting to customer needs greatly improved.
8x8 is an easy solution to implement for a small company. Using App with SMS, employees are never out of touch an can respond instantaneously..
8x8 offered better hosted PBX plus update their system many times a year

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Ease of setting up extensions and voicemail. Desktop and iPhone App. Incoming calls ring on iPhone. Push notices and email notifications of voicemails. SMS functionality on extensions has become a large part of communication channel.

8x8 Work Feature Ratings

9.0
Hosted PBX
9
Directory of employee names
9
8.6
Answering rules
9
Call recording
9
Call park
9
Call screening
7
Message alerts
9
9.0
Mobile app for iOS
9
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Using 8x8 Work

5 - Sales, Support, Programming/IT, Management
1 - Exployee nees SAAS back office skills plus department information flow knowledge
  • Customer communication
  • Company contact number
  • Customer Support
  • inter company communication
  • SMS Communication have become the main source of customer support
  • Online Meetings
Great Service with lots of updates. Competitive cost structure

Evaluating 8x8 Work and Competitors

Yes - Vonage. 8x8 had more PBX functionality and was moving ahead on improvements much faster than Vonage
  • Cloud Solutions
  • Scalability
  • Ease of Use
Cloud solution means No hardware cost. This is a huge savings from previous solutions.
I would have explored more options in the market

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 5 years ago
    Good day Pat, Thank you so much for leaving a feedback! We apologize that you've had concerns with getting in touch with support - If there is anything specific we can help with, please share your account details with reviews@8x8.com and someone will be in touch ASAP. Thanks!

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