8x8 is my go-to company for phones and service--highly recommend.
May 12, 2020

8x8 is my go-to company for phones and service--highly recommend.

Doug Poelman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We changed from Allworx to 8x8 X Series for the whole company. It is very easy to deploy. The first week, people asked for adjustments and if I couldn't figure it out I asked the people assigned for questions and their response was very timely. People at work think I am an expert and it's not me.

Pros

  • 8x8 deploying the ring group for me was great
  • Setting each phone to each person's task & responsibility was easy.
  • Web-based access for setup and monitoring was very smart.

Cons

  • To add ringtones could be added to virtual office.
  • 8x8 could make an attachment for devices so any bluetooth headset would work.
  • Great pricing and calling plan structure
We replaced Allworx phone system. It did the job, but the new 8x8 X Series system is great. The added feature for sending and receiving text messages is awesome. The ability to change settings and the ease of this is great.
Their support is really good. I actually have had multiple answers for some of my questions.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

I really like how each phone can be customized and the ability to add features with software updates.
The 8x8 help library is extensive and the videos are great.

8x8 Work Feature Ratings

10.0
Hosted PBX
Not Rated
User templates
10
Call reports
10
Directory of employee names
10
9.0
Answering rules
9
Call recording
6
Call park
10
Call screening
10
Message alerts
10
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
5.0
Mobile app for iOS
Not Rated
Mobile app for Android
5

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 4 years ago
    Wow! Thank you so much for your 10 out of 10 review. We appreciate you taking time sending positive feedback regarding our service. Have a nice day to you!

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