Labor intensive for the low price

The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.

8x8 X Series is well suited for tech-savvy individuals that want to "do-it-yourself." However, for those that are less tech-savvy, 8x8 should think of a more hands-on approach or white-glove service to help new business owners get started. Oftentimes when you are starting a new business you need as much hand-holding as possible. It is good to have the tutorials and webinars to reinforce learning but it is not realistic to throw someone out there with limited support or access to customer service phone numbers for assistance.