Overall Satisfaction with 8x8 X Series
We use 8x8 as our phone service. Without 8x8 we would not be able to function because we need to make calls. 8x8 is actually a terrible service, and I would not recommend this to anybody to be honest. 90% of our issues stem from 8x8's application (8x8 Work). The VCC seems to be okay until it starts to take random options away from you.
- Good call quality
- Stable
- App works
- Everything
- Random call drops
- Lower tiered customer service reps are not helpful
- Without 8x8 we would not have as many issues.
- They enable us to function, I guess?
- Allows us to make calls.
If I had a choice to pick otherwise, I would. I came into the company when they already had 8x8 and it is such an issue. The fact that you have to have the VO AND the VCC open at the same time, llike why? I would definitely not choose them over quite a few companies.
Do you think 8x8 Work delivers good value for the price?
No
Are you happy with 8x8 Work's feature set?
No
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
No
Would you buy 8x8 Work again?
No