8x8: Honest Review
Josh Kim | TrustRadius Reviewer
August 16, 2020

8x8: Honest Review

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We use 8x8 as our phone service. Without 8x8 we would not be able to function because we need to make calls. 8x8 is actually a terrible service, and I would not recommend this to anybody to be honest. 90% of our issues stem from 8x8's application (8x8 Work). The VCC seems to be okay until it starts to take random options away from you.
  • Good call quality
  • Stable
  • App works
  • Everything
  • Random call drops
  • Lower tiered customer service reps are not helpful
  • Without 8x8 we would not have as many issues.
  • They enable us to function, I guess?
  • Allows us to make calls.
If I had a choice to pick otherwise, I would. I came into the company when they already had 8x8 and it is such an issue. The fact that you have to have the VO AND the VCC open at the same time, llike why? I would definitely not choose them over quite a few companies.
8x8 Customer service is worse than ATT and Xfinity combined. There has been several times where we have had to wait longer than a day for an issue that should be solved within minutes. There has been times where we have almost waited a week. The customer service disregards any time that we put in for them to call back. And when we select the option to have them email back, they will call us back instead. We have had to let go of a few employees because we were waiting for a reply for our tickets. I absolutely loathe having to deal with 8x8 customer support. It seems like they just want to clear out the ticket with no real solution. A serious, serious problem. Our rep Melissa is wonderful. If she could work with us every single time that would be amazing.

Do you think 8x8 X Series (Formerly Virtual Office) delivers good value for the price?

No

Are you happy with 8x8 X Series (Formerly Virtual Office)'s feature set?

No

Did 8x8 X Series (Formerly Virtual Office) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 X Series (Formerly Virtual Office) go as expected?

No

Would you buy 8x8 X Series (Formerly Virtual Office) again?

No

Honestly, I would suggest going with Cisco, or Avaya. Dealing with 8x8 the past 2 years has been stressful to say the least. Our chat system (Microsoft Teams) is constantly filled with issues such as (calls dropped, 8x8 randomly putting me on break, 8x8 accept/reject box doesn't show up) I could really go on for hours. I guess 8x8 could be well suited for smaller companies (10-50), but when working with a larger quantity, you will go through many, many issues.

8x8 X Series (Formerly Virtual Office) Feature Ratings

Hosted PBX
1
User templates
1
Call reports
1
Directory of employee names
2
Answering rules
1
Call recording
3
Call park
1
Call screening
1
Message alerts
1
Video conferencing
3
Audio conferencing
3
Video screen sharing
3
Instant messaging
3
Mobile app for iOS
2
Mobile app for Android
2