Worst Company Ever!
June 17, 2021
Worst Company Ever!
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
We used 8x8 across the whole organization. The platform itself wasn't bad, however to companies 8x8 customer service and sales support was absolutely terrible. I can't tell you how many of my calls to them were 2 hours long because the company units couldn't talk to each other. Our company tried to cancel with 8x8 in June of 2020. It took them almost an entire year of calling, and calling back with no follow-up from them to get our account fully canceled. Each time we called it was a "oh you owe us $6,000 because your account just renewed" followed with a fight on our end because we had attempted to cancel already with 0 help or effort on their part. I would never work with this company again.
- Platform and app work well....until they don't.....then it is a fight.
- Customer service / sales support / employee training within 8x8.
- Follow-up.
- Chat.
- Call.
- None - It was a software phone system that caused more headache that it was worth.
- Microsoft Teams, Zoom and Slack
All of the ones listed were light years better. I forgot to mention on earlier questions that the video conferencing we would consistently have people breaking up and being kicked off. Never had that issue with Teams.
Do you think 8x8 X Series delivers good value for the price?
No
Are you happy with 8x8 X Series's feature set?
Yes
Did 8x8 X Series live up to sales and marketing promises?
No
Did implementation of 8x8 X Series go as expected?
No
Would you buy 8x8 X Series again?
No