A good experience overall
November 09, 2021

A good experience overall

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

We use 8x8 [X Series] as our primary telecommunication provider, including phone lines and fax lines. It is used by the entire company and assists with our calling and faxing needs.
  • Mobile App allows for flexibility.
  • Provides alternate forms of communication (calls, faxes, messaging, meetings).
  • Length of time for faxes to be transmitted (a little inconceivable for digital services).
  • Mobile App
  • Texting feature
  • Ability to do our own setup and periodic user changes
  • Having the ability to text our clients has added a layer of convenience for them.
  • The extended length of time it takes to transmit a fax has caused delays in conferences with the IRS.

Do you think 8x8 X Series delivers good value for the price?

Not sure

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

In the current environment of uncertainty with job locations (working from home or the office), 8x8 [X Series} does offer the mobile app that can be used from anywhere with cell coverage and allows the users to text their clients through the app without having to divulge personal contact numbers.

8x8 X Series Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
8
Call recording
Not Rated
Call park
8
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
8
Mobile app for iOS
8
Mobile app for Android
8