Trusty MIP
Updated August 12, 2020

Trusty MIP

Gwendolyn Ball Julien | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with MIP Fund Accounting (formerly Abila MIP)

MIP is our day to day accounting software. We use the general ledger, bank reconciliation, AP, AR and budget modules. It handles invoicing and all day to day activities. We process checks, reconcile bank statements and prepare budgets using it.
  • Check run processing
  • 1099 Vendor management
  • Routine Financials
  • Cash Flow Projecting
  • Forecasting for future years or current year
  • Easier budget preparation and input
  • This software works very well for a one person accounting department. Handles daily routine transactions very well.
  • To interface the donor software, the donor person must understand some accounting.
  • Bank reconciliation module works very well.
  • Budget module is not easy. I have never been able to use it.
The software is wonderful for managing different grants and/or sources of revenues and their corresponding expenses.
By working with our partner, a solution is always a phone call away. There is no down time for quick fixes. Free trainings are offered periodically for new updates or improvements.
We have tried QuickBooks and One-Write. We reviewed blackbaud also. MIP is less costly than the BlackBaud software and just as efficient.
Well suited for fund accounting. It has an interfacing donor software for maintaining donor contributions and management.

MIP Fund Accounting Feature Ratings

Support from Community Brands

In our early set-up, MIP had a dedicated vendor for all areas, to provide local support. Pam Kennemore was great with issues, set-up, new modules, in office or group training. The annual convention/workshop trainings were also great. The service team was great. With the sale to Sage, then on to Abilia, some of the customer care features got lost in translation!
We renew our product annually, with the annual updates, in recent years, there are always some quirks! Our IT department, usually gets on a call to support to work out issues. Sometimes, we have to wait on a call back from Abilia support. Often, its not at a convenient time for both myself and our contract IT person, to meet at the same time.
We got exceptional support when we had the dedicated consultant, Pam Kennemore, under Sage. Now, we are just a number is the cue for help with our particular issue at the time. It's a great software, so there are not many issues. However, when an issue arises, I feel that we are just a number in the cue, then on to the next issue. There is no personal feeling of belonging to a group, as when the software was owned by MIP. There are no free user group networking for discussions and helpful tips. There no annual user workshops. Now, just pay your renewal and buy more modules.
We tried the cloud version and with the current climate of help, we were not able to get it to work. We therefore returned the licenses. Our IT contractor had to develop a means for us to remote into our computers. He uses Amazon connections for remote time into our computer. We had issues with printing using the system as remote, which had to be worked out with support. This is extremely helpful with the current COVID-19 climate.

Using MIP Fund Accounting (formerly Abila MIP)

3 - Finance Manager - MBA in Finance - MIP software
Accounting Assistant - BS in Accounting - both donor and MIP software
Executive Assistant - High School diploma - Donor Software

No others use the software. Small staff
  • General Ledger
  • Accounts Payable
  • Donor Platform
  • Budget
  • Develop our own way to remote in versus buying cloud software
  • Use an outside payroll company -sine we are only 6 employees
  • Use of the 1099 outside service
  • We purchased the budget module, but do not use it-it's was too complicated
  • The payroll module is too costly for a small organization
Support is not what it use to be, but we have been using the software since 1999. The software is exceptional.
3 - Finance, accounting, receivables, payables, budget, donor platform, investments

Evaluating MIP Fund Accounting and Competitors

Yes - Onewrite software was used. We out grew Onewrite. We looked at Black Baud and Quickbooks for non profits
  • Price
  • Product Features
  • Product Reputation
Auditability and cost were important factors. Also transparency

MIP Fund Accounting Support

Support is not as quick to answer questions or find solutions
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
No - We contract with an IT professional. We don't feel that we need the premium support. It's not needed. great software product

Using MIP Fund Accounting

The budget module needs tone more user friendly
  • Creating or editing reports
  • Account payable checks
  • Invoicing
  • budget revisions
  • initial budgets
Like to use
Relatively simple
Easy to use
Well integrated
Feel confident using
Slow to learn
Lots to learn