We like ACT but it is for smaller companies
Overall Satisfaction with Act-On Software
Our sales and marketing departments use ACT as our main hub for contacts. It is a database that holds all our leads and clients with detailed information and the ability to tag for segmenting and note so other team members know what is going on. It is a simple way to look up and sort contacts.
Pros
- Sort by select fields
- Edit templates to view clients info
- Ease to see other users notes
Cons
- Slow
- Outdated
- Hard to sort with multiple topics
- Help us track shows
- Help us find customers with certain features
- Ease to export contacts for marketing
We have been evaluating HubSpot and Zoho CRM. These 2 are more expensive and more robust. These include more of the sales side interactions like pipelines, tasks, marketing emails, etc. Our team uses ACT as more of a Rolodex then a tool. Because we do have an outside ticket system so linking them all together is harder.
10,000 to 25,000
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