Overall Satisfaction with ActivTrak
We utilize ActivTrak across our entire organization to monitor and ensure compliance with corporate and client requirements regarding activities performed on behalf of the client. ActivTrak allows us to monitor real-time and historical performance which allows us to allocate work load more appropriately. ActivTrak also allows us to identify risks which might otherwise be on identifiable given our hybrid organization of both office-based and remote employees. ActivTrak makes it easier for our company to enforce company computer use policies through the ability to limit or restrict access to particular websites or services. Since our initial test installation of ActivTrak, we have tripled the deployment of ActivTrak within our organization based on the success achieved.
- Activity monitoring.
- Screen capture.
- Performance evaluation.
- Expanding blocking options.
- Improve scheduling to recognize non-working hours where activity may still exist.
- Allow better live monitoring.
- Screenshots are great for identifying process deviations.
- Activity report is great for analyzing activity sequencing.
- Team Pulse is great for obtaining a quick overview on productivity.
ActivTrak has provided our company with the tools necessary to identify those individuals requiring additional assistance and training. It has also allowed our company to identify certain processes and protocols which impacted productivity, thereby allowing modifications to be made to address those issues. Users were advised that ActivTrak wasn't enabled on their devices and this encouraged employees to perform work-related activities during work hours, thereby naturally increasing productivity.
ActivTrak provides real-time and historical data on the activities of employees not subject to direct physical monitoring. Without ActivTrak, our company would be reliant solely on generated work product which often times is difficult to ascertain the time requirements for certain tasks. ActivTrak allows our company to identify the actual time allocation devoted to each specific task to determine if retraining, reorientation, or other actions are required to achieve the best balance of quality and productivity from each employee.
I have investigated numerous other products which claim to provide the same or similar function. However, each of those products did not provide the proper tools and reporting necessary to make them functional. Most of those programs were merely basic monitoring tools with no real capabilities. Additionally, the price points and pricing structures were difficult to understand and contemplate for long-term use.
ActivTrak is an excellent choice for any environment where users are primarily self-directed whether that the while working in the office or working remotely. This is particularly important in businesses and industries that are subject to regulation or their clients are subject to regulation. Scenarios involving commission based employees or sales related functions may not achieve the same benefit as other industries/businesses.