An Intuitive UI and Easy to Get Employees Up to Speed
Christopher Cantrall | TrustRadius Reviewer
August 27, 2019

An Intuitive UI and Easy to Get Employees Up to Speed

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acuity Scheduling

We use Acuity Scheduling to schedule appointments with market research participants. It is helpful not only for tracking the status of participants, but also for sending reminder emails and texts. It is an order of magnitude easier than previous tools we were using to remind participants about upcoming appointments and as a result saves a ton of manpower.
  • The reminder system is well thought out and touches all the bases we need
  • The scheduling interface is the easier one we've seen (we don't use the client portal)
  • The UI is easy enough to use that I can hand off tasks to employees quickly and easily
  • The new UI feels like a step backwards. Fonts are larger and elements overall take up more space than they previously did, which hampers usability
  • Would appreciate it if there were more tools built around ignoring client portal scheduling. It's hard to find scheduling systems that don't emphasize client self-scheduling these days
  • Even more flexibility with the reminders system would be appreciated.
  • Absolutely massive ROI via freeing up manpower. If you're not using a scheduling app, you're throwing money away
  • Clear, consistent messaging for participants ensures they're always getting accurate info and we're not stressed about an errant AM or PM
  • We have a few times screwed up getting an appointment type in the right email template. If your appointment types are varied or change a lot, there's a lot of work to do to ensure reminder emails are correct.
Usability is great for working primarily on the scheduling backend instead of client self-scheduling. It's taken a bit of a hit in my opinion with the UI redesign, which increased the size of UI elements, reduced workable space, and removed some design elements that kept you on track. The system of updating email reminder templates is a bit clunky too, especially if you need to make changes to multiple templates at the same time. There's no way to do that, instead it's a matter of copy/pasting over and over.
Support is great. I've reached out a few times since our use is a bit different. Support has always been prompt and responsive and led me to a solution, including some workarounds that aren't immediately obvious, such as how to disable a client's ability to reschedule from the cancel appointment link (which you can't do directly. Support guided me to a workaround).
I don't recall specific scheduling tools I looked at, but I looked at a few dozen. Time and time again I was unsatisfied. UIs were less intuitive. Client-based scheduling was emphasized. There were many more options than I needed. The reminder templates were poor or unable to be properly customized to fit my needs. Acuity was by far the most appealing solution.
Acuity Scheduling has been really well suited to our use case which is based around not letting clients self-schedule. Other tools just didn't offer us the ease of use on the scheduling back end. Accordingly, if this is your use case, Acuity Scheduling shines. I can't speak to the relative usefulness of the client scheduling portal, though I'm sure it's fine.