Great product that solves real problems
January 31, 2023

Great product that solves real problems

Dickson Borsada | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Project Accounting Suite
  • Construction

Overall Satisfaction with Acumatica

I'm the system administrator for my company. My role is to use Acumatica to solve problems, streamline workflows, and integrate each department into the Acumatica environment. Before Acumatica, we had issues with reporting, forecasting, and not having a centralized database
  • Data Integrity
  • Ease of Use
  • Reporting
  • Community Resources
  • More details in error codes
  • Better information to solving error codes
  • Just started using it so it will take some time to analyze ROIs
Acumatica University
We're in the design manufacturing, installation, and service business and Acumatica brings all of those departments together. I would say the piece i have not integrated is the Engineering department
Acumatica is easy to use and configure. It has a great community and a great place to learn and solve problems that might come up.

Do you think Acumatica delivers good value for the price?

Yes

Are you happy with Acumatica's feature set?

Yes

Did Acumatica live up to sales and marketing promises?

Yes

Did implementation of Acumatica go as expected?

Yes

Would you buy Acumatica again?

Yes

I think Acumatica is great in many scenarios but the scenario where i see it needs improvement is the support module and how its used. My thoughts on this might change since i've only been using it for 6 months

Acumatica Feature Ratings

Accounts payable
8
Accounts receivable
9
Journals and Reconciliations
9
Cash and Asset Management
8
Inventory tracking
9
Pricing
8
Order entry
8
Credit card processing
8
Cost of goods sold
8
Not Rated
Not Rated

Using Acumatica

65 - All of them. From accountants to field technicians
2 - Technical background, software background, process and workflow background, people skills, listening skills, breaking complex problems down
  • Inventory
  • Accounting
  • Project Management
  • Service Department
  • New user so still discovering the product.
  • still discovering this
Acumatica has lots of potential for our company. I can see where our company will be in the next coming year or two as we start utilizing all of the features that Acumatica has.

Evaluating Acumatica and Competitors

Yes - Sage, but we are going to replace Smartsheet, Zendesk, and few smaller programs that we have.
  • Price
  • Product Features
  • Product Usability
Ease of use and acceptance from the team.
have few more product champions on the team when implementing

Acumatica Support

Acumatica is quick to answer question and/or direct to resources
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, We use our implementation partners for most of the support
I have not used support directly through Acumatica

Using Acumatica

Easy to use
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Inventory product creation
Yes - Works pretty well, still testing it with technicians