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Good enough for most large organizations assuming they can afford it.
Updated February 01, 2022

Good enough for most large organizations assuming they can afford it.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Experience Manager

Adobe Experience Manager is used by several departments across the organization to manage and publish websites. These are generally
marketing websites containing product marketing content, thought
leadership articles, product support content, news stories, and other
related or supporting pages. However, it does not serve all the needs of
certain websites as some sites also need WordPress.
  • It's possible to break down elements of pages into distinct reusable components [that are] useful.
  • The multi-site manager feature is helpful when managing a site that spans multiple countries and/or languages.
  • It works well with Adobe Assets when needing to pull in assets, such as images or PDFs.
  • The code it produces tends to be more bloated than I would like, which isn't great for page loading times.
  • While the obvious site search solution to use on AEM-created sites is the Adobe solution, Search & Promote, Adobe has not made [the] investment in S&P a priority for years.
  • While there is some flexibility in the relationship between internal folder structures and public-facing web page URLs, there are some limitations [that] I have found frustrating.
  • It's not cheap, especially if you need advanced web features [that] require investment in other Adobe tools, like Target, or need seats for many users. The expenses can add up quickly.
  • Its blog functionality is underwhelming, which means we have to continue using WordPress for some content. WordPress isn't expensive, but there are overheads incurred just from not being able to do everything in Adobe Experience Manager.
  • I am not convinced that the generated code on our web pages has had a positive impact on our SEO.
While I rarely directly interact with Adobe on support issues (this is handled by another team at my organization), it can sometimes take a while to get Adobe support to quickly address items that impact our business. Also, we have often had to pay additional consulting fees just to understand how to resolve issues ourselves in areas where Adobe tools are not intuitive enough.

Do you think Adobe Experience Manager delivers good value for the price?

Not sure

Are you happy with Adobe Experience Manager's feature set?

Yes

Did Adobe Experience Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Experience Manager go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Experience Manager again?

No

In some areas, Adobe Experience Manager is as usable as I would expect any premium CMS to be. For instance, it is fairly straightforward to create a page and publish it. However, there is [a lot of] initial configuration that has to happen ahead of being able to do these simple tasks.
Adobe Experience Manager is suitable for larger organizations that [need] a web presence in multiple countries and/or content in multiple languages. It helps facilitate the creation and management of fairly large and complex websites via reusable components. However, there is a need to upgrade Adobe Experience Manager [regularly], which can sometimes require updates to pages or components in order for them to continue working correctly, [and] is not a great maintenance overhead to have.

Adobe Experience Manager Feature Ratings

6.9
WYSIWYG editor
7
Code quality / cleanliness
5
Admin section
7
Page templates
7
Library of website themes
7
Mobile optimization / responsive design
7
Publishing workflow
8
Form generator
7
6.8
Content taxonomy
7
SEO support
6
Bulk management
7
Availability / breadth of extensions
7
Community / comment management
Not Rated
6.5
API
6
Internationalization / multi-language
7
7.0
Role-based user permissions
7
CMS programming language or framework ()
Not Rated

Using Adobe Experience Manager

Adobe Experience Manager Reliability

Availability has not been a noticeable issue with Adobe Experience Manager. It has proven itself to be reliable in this regard, as outages have been few and far between. When any kind of planned maintenance is scheduled, Adobe does provide advance notification to its customers, as I would expect them to.
Page load time is important to me for search engine optimization reasons. I cannot say I have been particularly impressed by Adobe Experience Manager in this area so far. When using tools like Google's PageSpeed Insights, the reports received on our AEM pages have suggested there is a lot of room for improvement, especially when assessing mobile performance.